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Oct 23, 2022 · If you’re using a Qi-certified wireless charging mat to charge the Smart Battery Case for iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, or iPhone XR, make sure that there’s nothing between the case and the wireless charging mat.
Dec 18, 2022 · There is a program for failing battery cases for the XS Max. You can find out more about it here: Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR . We'd advise speaking to the Genius Bar staff about this when you visit.
Oct 7, 2019 · I understand that the Smart Battery Case you purchased for your iPhone isn't working as expected. I may be able to shed some light on this. If you haven't had the chance take a look at this article: Charge your iPhone with your Smart Battery Case Go to the section, Get help.
May 25, 2019 · Chances are the flex for the FaceID sensor module is torn and will cause it to not work. Replacing it will not fix the problem as it requires apple to pair the part with the board which sucks. - iPhone XS Max
May 24, 2022 · So the short answer is that there isn't any part you can buy to fix your Face ID if it isn't working; replacing any part of the Face ID system with one that isn't matched to the logic board disables Face ID.
Jan 11, 2020 · If you have a Smart Battery Case for the iPhone XR, XS or XS Max, you may be eligible for a free replacement. You can bring your case into an authorized Apple service provider or one of Apple's...
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Judging by what we have learned during the disassembling, main circuits of the Face ID are exposed. Once water damaged or exposed to a relatively humid environment, there might be electricity leakage or short-circuit problem that can result in Face ID failure.
