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Environment. Help. BlackBerry ID. Overview. Help. The following are frequently asked questions about BlackBerry ID. View the knowledge base articles provided below each question to find helpful support and information for each. What is a BlackBerry ID? How do I create and confirm a new BlackBerry ID?
- Overview
- Where is the Touch ID sensor?
- Still not working?
- If you need to enter your passcode
If you can't unlock your iOS device using Touch ID, can't enroll a fingerprint, or you're asked to enter your passcode, learn what to do.
The Touch ID sensor is either in the Home button or—on iPad mini (6th generation) and iPad Air (4th and 5th generation)—the top button. When you follow the steps below, the onscreen instructions will tell you which button to use. If you're not sure, learn which button is which on your iPad.
Follow these steps. Try using Touch ID after each step:
1.Make sure that you have the latest version of iOS or iPadOS.
2.Make sure that your fingers and the Touch ID sensor are clean and dry.* For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris.
3.Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
4.If you're using a case or screen protector, make sure it doesn't cover the Touch ID sensor or the surrounding ring.
If the previous steps didn't help, you see "Failed—unable to complete Touch ID setup", or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
•You can't turn on Touch ID
You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:
•You just restarted your device
•Your fingerprint isn't recognized five times in a row
•You haven't unlocked your device in more than 48 hours
•You haven’t unlocked your iPhone with the passcode in the last 6.5 days, and you haven’t unlocked it with Face ID or Touch ID in the last 4 hours
•Your iPhone receives a remote lock command
Jul 20, 2021 · Use a passcode with your iPhone, iPad, or iPod touch. Click here --> http://support.apple.com/HT204060. See the section: If an alert says to change your passcode or you can't adjust your passcode settings. This sounds like a management feature. I don't know if they have a special way to undo it.
Jan 11, 2024 · If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour. If your iPad still doesn't turn on, contact Apple Support. If your iPad turns on but gets stuck during startup. If you see the Apple logo or a red or blue screen during startup, try these steps:
Jan 9, 2024 · Unlocking an iPad without a passcode is a straightforward process involving a factory reset using iTunes or Finder on a computer. The iPad will be wiped clean, and you’ll have to set it up as new or restore it from a backup.
Apr 24, 2020 · If you can't remember your passcode when you try again, you need to use a computer to put your iPad in recovery mode. This process deletes your data and settings, including your passcode, allowing you to set up your iPad again.
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Jan 9, 2024 · Introduction. Ever found yourself locked out of your iPad, unable to remember the passcode? Or maybe you’re planning to sell or give away your iPad and need to erase all your personal data first. Whatever the reason, wiping an iPad to factory settings without a passcode is a useful skill to have.
