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Dec 17, 2015 · I've had my priv for about 3 weeks now, and in the last week (maybe following the latest updates, I'm not sure), the phone would restart randomly. It's happened while opening an email on the hub, starting a facebook video, opening reddit on chrome - all mundane things and (i think) not intensive.
Jan 18, 2016 · The good news is that the solution that has worked for most users is very simple, and requires only a Hard Reset of the device, by pressing and holding the volume up and down keys simultaneously...
If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings.
If your BlackBerry Priv smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.
Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phone’s battery to wiping its settings.
Dec 17, 2015 · Your final option is a factory reset. Make sure you backup everything precious and then go to Settings > Backup & reset > Factory data reset > Reset phone.
People also ask
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INSTRUCTIONS & INFO. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device by pressing and holding the Power/Lock button > Power off. Then once the device is off, press and hold the Power/Lockbutton to turn the device back on.
