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Find out how to contact Universal Credit by phone, online or in person. You can also get information about New Style benefits, such as ESA or JSA, and how to apply or report a change of circumstances.
- Housing Benefit
Housing Benefit or Local Housing Allowance (LHA) - rates,...
- Self-employment and Universal Credit
To claim Universal Credit if you’re self-employed, you need...
- ESA
You could get Universal Credit at the same time or instead...
- How to Claim
There are 2 ways to get help with your Universal Credit...
- Report a Change of Circumstances
changing your mobile number or email address; moving to a...
- Other Financial Support
have been getting Universal Credit, Employment and Support...
- Get an Advance on Your First Payment
Call the Universal Credit helpline if you need help applying...
- Online Account
Sign in to your Universal Credit account - report a change,...
- Housing Benefit
Access your Universal Credit account online to manage your claim, see your payments, report changes and more. You need your username and password to sign in.
- Check if you’re better off on Universal Credit before you apply
- What you need to apply
- Apply for Universal Credit online
- If you’ve claimed Universal Credit before
- If you disagree with a decision
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If you already get benefits or tax credits, you should work out if you’ll be better off before you or your partner claim Universal Credit.
If you apply for Universal Credit those benefits might end and you will not be able to apply for them again, even if your application is not approved.
To check if you’re better off, you can:
•use a benefits calculator
•contact the Citizens Advice Help to Claim service
•ask a local benefits adviser
To apply online you’ll need:
•your bank, building society or credit union account details
•an email address
•access to a phone
If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. You can also get support from the Citizens Advice Help to Claim service.
You’ll also have to prove your identity. You’ll need some identity documents for this, for example your:
Help with your claim
There are 2 ways to get help with your Universal Credit claim. You can either call the Universal Credit helpline or use the Help to claim service. Calls to the Universal Credit helpline are free.
Universal Credit helpline
Universal Credit helpline Telephone: 0800 328 5644 Welsh language: 0800 328 1744 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644 British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet Textphone: 0800 328 1344 Monday to Friday, 8am to 6pm Find out about call charges
Help to Claim
You can get free support from trained advisers to make a Universal Credit claim. They can help you with things like online applications or preparing for your first jobcentre appointment. The Help to Claim service is provided by Citizens Advice and is confidential. They will not share your personal information unless you agree. Get Help to Claim if you live in England or Wales Get Help to Claim if you live in Scotland
Sign in to your account to start a new claim.
You can challenge a decision about your claim. This is called asking for mandatory reconsideration.
Learn how to apply for Universal Credit online or by phone, what you need to provide and how to get help. Universal Credit is a single monthly payment for people who are out of work or on a low income.
Find out how to contact the DWP by phone, text or online for your UC account. Get the numbers for different regions and languages, and learn how to use your journal to send messages.
People also ask
How do I apply for Universal Credit UK?
How do I contact Universal Credit?
How do I claim Universal Credit?
Can I apply for Universal Credit over the phone?
Find out how to contact Universal Credit by phone, text, video relay or online account. Also get information on New Style ESA and JSA, and how to apply or report a change of circumstances.
Learn how to get more Universal Credit or not have to look for work if you have difficulty working because of a health condition or disability. Find out how to tell the DWP, get a fit note, and check if you can get LCW or LCWRA automatically.
Learn how to apply for Universal Credit online or by phone, and what to do if you can't apply online. Find out how to check your eligibility, when to apply, and how to get paid.