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  1. If you have sent something using one of Royal Mails tracked services, use the Track and Trace tool to check the progress of your item.

  2. Regularly tracking items? Download our app for personalised tracking and more.

  3. If you’ve forgotten your log in details, please contact us on 0345 602 3409*. * Open 9am-7pm weekdays. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages. Calls may be monitored or recorded for training purposes.

  4. Need some help with your Post Office Online ISA? Get answers to common questions and find helpful guides below. Log in to manage your account online. Or, if you still need to contact us, find out how. Post Office ISAs are provided by OneFamily. Savings in Post Office cash ISAs are deposited with Bank of Ireland UK.

  5. To track an item’s whereabouts, enter its ID or reference number into our parcel tracking tool and click “Track this item.”. You’ll see its progress along the delivery journey. Check the confirmation email you received when you sent your parcel to find its unique ID or reference number.

  6. The Online ISA allows you to manage your ISA savings online. Once your account’s open, you can pay in your savings across different types of products (fixed rate with different terms, or variable rate products), or put it all into a single product offered within the Online ISA.

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  8. It only takes a couple of minutes! Simply enter a few details about your letter or parcel, choose a delivery option and pay for your postage. You can arrange to have your item collected and your postie can even bring your label. Or you can drop it off at a location near you.

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