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May 2, 2024 · Step 1: Make sure that you have a computer (Mac or PC) This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later, and that the Apple Devices app or iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.
- Restore your iPhone, iPad or iPod touch in iTunes on PC
In the iTunes app on your PC, click the Device button near...
- Restore your iPhone, iPad or iPod touch in iTunes on PC
- Overview
- Look in the Finder, in iTunes, or in the Apple Devices app
- Check whether your device charges
- Update the software on all your devices
- Restart your devices
- Allow your device to connect in Windows or macOS
- Trust your computer, if asked
- Check for software conflicts
- Contact us
When your device is turned on and connected to your computer, it should appear in the Finder, in iTunes, or in the Apple Devices app. If you don't see it, follow these steps.
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC, look for your device in iTunes or in the Apple Devices app.
Learn more about viewing your device in the Finder or iTunes or in the Apple Devices app.
Your device should chime or vibrate when you connect it to your computer, but debris can build up in the charging port at the bottom of your iPhone or iPad and make it difficult to connect. If your iPhone or iPad does not charge when connected to your computer, connect your device directly without a hub or adapter if possible. If that doesn't work,...
Update your iPhone or iPad
Update your Mac
Update your Windows PC
On your PC you might also need to update iTunes, update Apple Devices, and update drivers.
When you connect your device to a Windows PC, Device Manager can confirm whether your computer is connected to your iPhone or iPad and update your driver if needed.
When you connect your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust. If you don’t see the alert or tapped incorrectly and the computer and iPhone or iPad may not trust one another, reset your Location & Privacy settings.
About the 'Trust This Computer' alert
Some third-party software might affect whether your iPhone or iPad can connect with your computer.
On a Mac, check your VPN or third-party security software for connectivity issues
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Mar 12, 2024 · Table of Contents show. Step by Step Tutorial on How to Perform an iTunes Reset iPhone. Before we dive into the steps, it’s important to understand that performing an iTunes reset will erase all content and settings on your iPhone. This means your photos, apps, music, and personal settings will be wiped clean.
- Make sure iTunes is installed on the computer. If you don't have iTunes, the program can't recognize the device. It's easy to install iTunes on a Windows PC or Mac.
- Check the USB cable. A faulty USB cable could cause the iPhone-to-iTunes connection issue. Make sure the USB cable is in good condition. If it's frayed or cut, use a different USB cable and see if this solves the problem.
- Clean the iPhone's port. Sometimes, debris buildup causes an iPhone port to fail. Use a dry, anti-static brush or toothbrush to clean it out gently. Then, connect again and see if this fixes the issue.
- Check the USB port on the computer. Start by unplugging all USB devices from the computer. Move the iPhone's cable to another port and reconnect. If this works, it's an issue with that specific port, and you'll need to repair it.
Jul 18, 2020 · Click ‘Restore’. Follow the instructions on screen to reset your device. Related: Best phone. How to restore an iPhone with Finder. If you’re using a Mac with macOS Catalina 10.15...
Mar 24, 2017 · If you want to reset a disabled iPhone without using iTunes, your iPhone must have had Find My iPhone turned on in Settings -> iCloud -> Find My iPhone.
