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Mar 11, 2017 · In the upper left window, click on the arrow and select your tablet. If you use the Google account on multiple devices, then you will see all of them in this window. After you have chosen your tablet, you need to click on “ Erase ” button. Then read the message on the screen and click “ Erase ” button.
1. On the home screen, swipe down from the top of the screen. 2. Settings > Software Updates. 3. Tap Check for Updates. You can also update your device software using BlackBerry Link. For more information, see the Help documentation for. BlackBerry Link.
- Overview
- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
From the BlackBerry Contact Catalog drop-down menu, please select the following: Select Technical Support; Select BlackBerry Smartphones & Smartphone Software; Select the appropriate product from Product Type; Please note that your smartphone’s IMEI is required for the BlackBerry Smartphones option. Contact BlackBerry
- Connect your BlackBerry to the computer using the BlackBerry sync cable.
- Open BlackBerry Desktop Software if it doesn’t open automatically.
- Open the Support Tools interface by clicking the question mark icon, hovering your mouse over "Support Resources" and selecting "Support Tools".
- Click “Reset to Factory Settings" and follow the on-screen instructions to reset your phone.
This community is expressly for Blackberry 10, Blackberry Playbook, and Blackberry OS enthusiasts. While we welcome legitimate discussion, any slamming of BB10, Playbook, or BBOS users for proposing the resurrection of these devices or OSes or their continued use will be warned and then banned.
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