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1. On the home screen, swipe down from the top of the screen. 2. Tap. Settings > Software Updates. 3. Tap Check for Updates. You can also update your device software using BlackBerry Link. For more information, see the Help documentation for. BlackBerry Link.
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- Overview
- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
Aug 21, 2018 · Provides firmware and OS updates for BlackBerry phones. Whether you own a new or old BlackBerry device by Canadian Research in Motion, you may be able to perform an OS and firmware upgrade to your phone. BlackBerry Device Updater can be helpful in keeping you up-to-date.
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If you need help, these step-by-step directions will guide you through the entire process. If you haven't already updated your phone, new ROM updates can speed up your smartphone, offering new features, and even fix past problems you may have experienced with your BlackBerry Device.
Oct 13, 2012 · How to Flash/Reset BB Phone with OS 7 and older on On a Mac Pc. Close the BlackBerry Desktop Software if it is open on the Mac computer. Open Terminal. Type cd /Applications/BlackBerry\Desktop\Software.app/Contents/MacOS/ and press Enter. Type ./bbdmresettofactory.
BlackBerry’s desktop software allows you to perform this reset through your computer instead of through the device. 1. Connect your BlackBerry to the computer using the BlackBerry sync...
Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phone’s battery to wiping its settings.