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  2. Apr 27, 2016 · To follow this method, you'll need a BlackBerry with a QWERTY keyboard. Press the Alt key and hold it down, then press the Right Shift key and hold it down, and then hit the Delete and hold it down (you should now have all three keys pressed together). After a short wait, your screen should go black and your phone will restart, reloading the ...

    • Performing a Hard Reset: Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
    • Performing a Soft Reset: Press and hold the Alt key. This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
    • Performing a Factory Reset: Open the Options on your home screen. Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
    • Performing a Hard Reset Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
  3. On most phones, you can reset your phone through the Settings app. If you can't open your phone's Settings app, you can try factory resetting your phone using its power and volume buttons. We recommend checking your manufacturer's support site for device-specific instructions.

  4. When you restore the factory default settings, all personal settings are reset. Follow these instructions to restore the factory default settings. All phone data will be deleted. Data on the SIM card is not deleted. Step 1 of 10. Find "Wipe Handheld". Press the Menu key. Step 2 of 10. Find "Wipe Handheld".

  5. While we welcome legitimate discussion, any slamming of BB10, Playbook, or BBOS users for proposing the resurrection of these devices or OSes or their continued use will be warned and then banned. Please DO NOT post any content related to Blackberry Android devices. Go to Crackberry for that kind of thing; they love it over there.

  6. There are two ways to reset your password for your BlackBerry device before resorting to a full reset. The first is to reset the password from your device by tapping or clicking the "Forgot Password" button when prompted to sign into your BlackBerry ID. You will have to answer your security question and follow the on-screen instructions.

  7. It is always safest to erase your device of all personal information before sending to us, but rest assured if you forget or don't know how, we will set your device back to factory setting. 1) Click the Options icon on your BlackBerry home screen. 2) Select Security Options and then General Settings. 3) From the General Settings screen, hit ...