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  1. If prompted, enter your Amazon account password. On the Edit profile page, click the Manage button next to Profile / Account PIN and locks. On the Account / Profile PIN and locks page, click the Manage button next to Prime Video Account / Profile PIN. Enter a new PIN and then click Continue to confirm.

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      Get help using and troubleshooting common issues with Prime...

  2. Apr 5, 2024 · Step 1: Navigate to the Prime or Amazon login page. Begin by visiting the Prime page or Amazon.com on your browser, or by opening the Amazon app. In a browser, you’ll see the sign in prompt in the top right corner of the window. If you’re using the Amazon app, you’ll see the sign-in page as soon as you open the app.

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  3. To change your account settings: In Your Account, go to Login and Security. Next to the account information that you'd like to update, select Edit. Follow the on-screen instructions and select Save Changes. After you've completed all of your updates, select Done.

  4. Quick solutions. Your Orders. Track & return orders. Manage Prime. Payment Settings. Return or Replace Items. Manage Address Book. Change Name, E-mail, or Password. Back to top.

  5. Managing Your Device, Content, and Account. Get help with general queries relating to your device, digital content, and Amazon account. Manage Your Lost or Stolen Device. Learn how to secure your Amazon devices like Kindle, Fire Tablet with remote lock and reset it to default settings. Popular Articles.

  6. Ensure that you are using the correct details for the account you want to use with Prime Video. If you have forgotten your password, you may need to click Forgot your password? on the sign-in page to reset it. Try again – temporary connection issues cause some sign-in issues. If you are unable to sign out, browse to Account & Settings > Your ...

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  8. Ensure that you are using the correct details for the account you want to use with Prime Video. If you have forgotten your password, you may need to click Forgot your password? on the sign-in page to reset it. Try again – temporary connection issues cause some sign-in issues. If you are unable to sign out, browse to Devices on Manage Your ...