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What if I've forgotten my login details for online banking?
How do I Reset my internet banking account?
How do I Reset my account details?
What if I've forgotten my log on details?
If you've forgotten or aren't sure of your login details for Online Banking, don't worry. You can simply re-register for Online Banking (opens in a new window). When you re-register, you'll be reminded of your Customer Number, and you will be be able to choose a new PIN and password.
- How do I change my Online Banking PIN or password?
How do I change my Online Banking PIN or password? Log in to...
- How do I change my Online Banking PIN or password?
If you can't remember your username, or it is not recognised at log on, you can retrieve it by following the 'Forgot your Username' link in online banking or on your mobile app. You'll be asked a set of questions and the username will be shown on screen.
How do I change my Online Banking PIN or password? Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window) Select 'Security' from the main menu
Our app is the simplest way to reset your details. If you don’t know your User ID, you can find that out at the same time. You can also reset through Internet Banking.
If you've forgotten your log on details: You may need your mobile so we can send a One Time Passcode. In some cases we may need to send your log on details by post.
You can re-order your passcode online by clicking the 'Forgotten your passcode?' link (by the passcode field) on the log-in page, but for security reasons we have to send this to you in the post. You can also request a new passcode in branch, but this will also be posted out to you.
You can do this online. Our app is the simplest way to reset your details. If you don’t know your User ID, you can find that out at the same time. You can also reset through Online Banking.
