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  2. Contact us if you need a new SIM because your SIM was lost, stolen, damaged or deleted from your phone. You can get in touch by either: You need a different SIM for a new device - order a new SIM online. Replace a physical SIM or switch to an eSIM - you'll need to sign in to EE .

  3. We'll automatically send you a replacement SIM card or eSIM if you: Report your phone, tablet or laptop as lost or stolen . Upgrade your phone, tablet or laptop and need a different sized SIM card or a different type of SIM.

  4. If your SIM has been lost or stolen, you'll need to contact us by phone to block your SIM and order a replacement. Your replacement SIM will come activated and set up with your existing number, so all you need to do is insert it into your device.

  5. You can order a replacement BT Mobile SIM online at www.bt.comreplacesim >. Or if you can't get online, give us a call on 0330 123 4150. Once you've received it, make sure sure you activate your replacement SIM >.

  6. SIM order form. Other ways to replace your SIM. If you’re on Pay As You Go, or you’d like to discuss your SIM replacement, get in touch with us. Check coverage and network status. If you have a problem with your SIM card or require a different sized SIM, you can order a new one here.

  7. If your current SIM still works here’s how to SIM swap. From your current SIM card, text SWAP to 23424. You’ll be sent some easy instructions to follow, which you can also check out by viewing our FAQs below. If your current SIM doesn’t work or it’s been lost you’ll need to call us on 0345 301 4455 to complete the SIM swap.

  8. If you need a new SIM, order a replacement SIM here with a quick chat. When it arrives, using your original phone number. If you can’t log in to My Vodafone, use our SIM activation form instead.

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