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  1. If your current SIM still works here’s how to SIM swap. From your current SIM card, text SWAP to 23424. You’ll be sent some easy instructions to follow, which you can also check out by viewing our FAQs below. If your current SIM doesn’t work or it’s been lost you’ll need to call us on 0345 301 4455 to complete the SIM swap.

  2. What to do if your SIM card gets lost or stolen. Order a new replacement SIM and we’ll block your lost SIM straight away. ⚠️ Very important: Please do not request a replacement SIM if you are currently in the process of porting your old number to SMARTY. Wait for the port to fully complete.

  3. You can get a replacement SIM by logging into My O2. Activating your SIM. New Pay Monthly customers. If you’re using a plastic SIM, your SIM is ready to use straight away. Just pop it in your device and you're good to go. If you’re using an eSIM, you’ll just need to download the eSIM profile to your device, using the QR code in your eSIM pack.

  4. Upgrade your phone, tablet or laptop and need a different sized SIM card or a different type of SIM. Once you’ve got it, follow the 'Activate your replacement SIM' steps below. There's a maximum number of replacement SIM cards you can get per account.

  5. Once you have the new SIM card, please call Customer Services on 322 (if calling from a Lyca Mobile) or 0207 1320322 (if calling from any other number) with your PUK number and we will help in transferring your old number to your new SIM within 24 business hours.

  6. Replacement SIM cards. Let’s get your SIM replaced. Pay Monthly customers can order a new SIM online. Fill out our SIM order form and we'll send you a Trio SIM that fits all phones. SIM order form. Other ways to replace your SIM. If you’re on Pay As You Go, or you’d like to discuss your SIM replacement, get in touch with us.

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  8. If you lost only your SIM, we have two ways to get you back in service. You can quickly swap your number to an unactivated SIM: This method is only possible if you still have access to your registered email address to receive a 2-step verification code.

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