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Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat
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- Help & Support
- British Gas Contact Number: Existing Customers
- Contact British Gas as A New Customer
- Contact British Gas as A Business Customer
- Other Ways to Contact British Gas
- British Gas Contact Number: Quick Reference Table
General Enquiries
For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful. Use the phone number 0330 100 0056. Lines are open Monday to Friday from 9 a.m. to 5 p.m. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Bear in mind that the British Gas contact number for account enquiries is not open 24...
Top up contact number
Having problems topping up your prepayment meter? You can follow our step by step guidewhich details the most common issues people have with topping up and could save you having to wait on the phone. If you can't get it resolved simply, British Gas customers who have prepayment meters can use the number 0330 100 0303for any queries related to Pay As You Go billing. This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and usi...
Complaints contact number
If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. You can use the general online complaints form or give them a call on the phone number 0330 100 0056 Prepayment customers should call 0330 100 0303if you have a complaint. If you prefer to have things in writing you can send a complaint letterto British Gas using the following details:
If you’re not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0330 100 0056and select Option 3. Instead of calling, you can go to the British Gas websiteat any time of the day or night. You’ll find useful information about joining British Gas as a new customer. To get a quote, you just need to enter yo...
If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. Existing British Gas business customers can also log in to their account on the British Gas website to submi...
As well as various customer service phone numbers, email addresses and postal addresses, there are even more waysto contact British Gas!
Here is a quick reference guide to all the British Gas contact numbers available. Scroll up to read more information about the numbers and to find free contact numbers for British Gas.
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For gas and electricity account questions, telephone 0333 202 9802. Lines are open Monday to Friday 9am to 5pm, and closed on Saturdays and Sundays. For Pay-As-You-Go (PAYG) energy such as pre-paid meters, contact 0330 100 0303. The lines are open at the same times as for the account enquiries.
