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- Check when your payment is due > Your BT account number (the first 2 letters and 8 numbers) followed by the bill reference number. If it's a negative, your account is in credit and this amount will be deducted from how much you owe on this bill.
www.bt.com/help/account-and-billing/payments--bills-and-charges/i-don-t-understand-my-bill/your-bill-explained
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I'm in credit with BT - how long do I have to wait to receive my refund? You'll normally receive your refund within 14 days of your final bill. You'll get your refund via your last payment method. So if you regularly pay by debit card, we'll refund back to that card.
- Your BT Bill Explained
Your BT account number (the first 2 letters and 8 numbers)...
- Your BT Bill Explained
Your BT account number (the first 2 letters and 8 numbers) followed by the bill reference number. If it's a negative, your account is in credit and this amount will be deducted from how much you owe on this bill. Your bill will list each BT product you have, and the plan or package you are on.
Apr 13, 2023 · The credit balance is used to pay the bill and no direct debit is collected if there is enough credit to cover the bill. You can however request the credit balance to be refunded back to your bank by contacting the billing team .
Jan 3, 2023 · Re: Account in credit. I'm not sure how you can do it online or via the app, you can call up and request it, it takes up to 5 working days to go back in the account the direct debit comes from. Ring 0330 1234 150. Monday to Friday 8am - 9pm. Weekends and bank holidays 8am - 8pm.
Nov 25, 2023 · I have migrated over from BT Broadband to EE Broadband and I have had both my first bill from EE and my final bill from BT and my BT account is in credit after the final bill by approx £90 due to them crediting me for a few months free broadband on the move over to EE.
BT account and billing for help managing your account, viewing, paying or understanding your bill, or switching your BT broadband when moving home.
The My BT App is available on your smartphone, iPad or tablet and is the easiest way to manage your BT account on the go. You can check your usage, view and pay a BT bill or get help with all your BT products. Or, if you’re having problems, you can check the current service status.
