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Make A Complaint. We're here to guide you step-by-step through the complaints process and to ensure we fully review your concerns, providing you with a fair outcome. Share. Frequently asked questions about how to complain: Expand All. What’s your complaints process? How will you handle my complaint? How long will it take to resolve my complaint?
How to make a complaint. Call us on: 0800 917 0100 (9am-5pm, Monday-Friday) Email us on: customerservice@metlife.uk.com Write to us: Complaints Team MetLife, Invicta House, Trafalgar Place, Brighton BN1 4FR. To help us investigate and resolve your complaint as quickly as possible, please provide the following information: •. Your name and address.
Make a Complaint. Whilst we strive to get everything right first time, we know that sometimes things can go wrong. If they do, we have dedicated complaints teams to support you. Find Out More. Additional support. We understand there might be times you are vulnerable due to a variety of factors.
“Complaints” are related to dissatisfaction with how you were treated in the course of business. You may lodge a complaint by calling the Customer Service department that handles your product type.
If you wish for someone to lodge a complaint on your behalf, MetLife will require your written consent to meet our privacy obligations (see contact details). You can lodge a complaint by: • calling us on 1300 555 625. • completing our ‘Contact Us’ form. • emailing aucomplaints@metlife.com.
Let us help you connect with someone. CALL: 1-800-638-5433.
To help you get the best response from your MetLife Insurance complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.