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  1. Here are some handy hints to help you make the most of our Accessibility features so you can get full enjoyment out of your Virgin TV service, including walkthrough guides for customers experiencing hearing and sight loss.

  2. When using the Virgin TV Go app on Android, iOS, Windows 10, and Windows 11, assisted access options such as VoiceOver, TalkBack or Ease of Access are supported. When using Virgin TV Go via a computer browser, assisted access support is dependent on your operating system.

  3. Jul 28, 2023 · Problems with Virgin TV Go. Got a new phone and downloaded Virgin Go app, device is showing on list but coming up with error message of device limit reached? Have 5 devices listed.

  4. Are there accessibility settings on the Virgin TV boxes? Yes, there are. We’ve got them all listed online on our accessibility page, helping those who have accessibility needs to enjoy Virgin TV.

  5. The TV Go app provides spoken feedback if you have the iOS Voiceover or the Android TalkBack accessibility features enabled. The app announces buttons, icons, on-screen text and messages, as well as providing special navigational aids.

  6. Oct 29, 2023 · Please can you see if you're able to access and watch your TVGO as normal. If not, does this only happen on your PC, can you access TVGO and it work as it should via another device or through the app at all?

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  8. Some accessibility features might not be ready just yet, but we’re working to make all our services, including both the Virgin Media TV Go and Connect app, accessible for people with accessibility needs or who use assistive technology.

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