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      • Administrators use the LogMeIn Rescue Administration Center to configure LogMeIn Rescue for use by support organizations of any size. The online interface is used by administrators to create and assign permissions for other administrators and Technician Groups.
      support.logmeinrescue.com/rescue/help/administration-center-at-a-glance-rescue-ac-c-resc-ac-aboutac
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  2. May 9, 2024 · Administrators use the LogMeIn Rescue Administration Center to configure LogMeIn Rescue for use by support organizations of any size. The online interface is used by administrators to create and assign permissions for other administrators and Technician Groups.

    • Setting up Administration Center Fundamentals
    • About the Organization Tree
    • Dynamic
    • How to Add a Master Administrator
    • How to Add an Administrator
    • 5. Click Save changes.
    • How to Create an Administrator Group
    • 5. Click Save changes.
    • How to Create a Technician Group and Assign Permissions
    • Hiding Disabled Features
    • About Chat Permissions
    • Select only Allow chat enable/disable by technician
    • How to Add Technicians
    • How to Add a Technician
    • Name
    • Email
    • 5. Click Save changes.
    • How to Import Technicians from a File
    • How to Synchronize a Rescue Technician Group with Azure Active Directory User Groups
    • How to Create a Client ID, Tenant and Client Secret in Azure
    • How to Stop the AD Sync Service
    • How to Synchronize a Rescue Technician Group with Active Directory User Groups
    • How to Stop the AD Sync Service
    • How to Set Global Password Policies
    • 3. Click Save Changes.
    • How to Enforce Two-Step Verification
    • Reset Two-Step Verification
    • How to Set Hierarchy Visibility in Technician Console
    • 3. Click Save Changes.
    • How to Show Technician Groups only to Assigned Administrators
    • How to Restrict Access Based on IP Address
    • Grant/Deny Access to All Components
    • Grant/Deny Access to Technician Console
    • Third-party IP Ranges
    • Chat monitor
    • Email domains
    • Third-party IP Ranges
    • Chat monitor
    • Limitations in case of using IP Ranges
    • Email domains
    • About Channels
    • How to Assign a Channel to a Technician Group
    • How to Make a Channel Available for Use
    • How to Remove an Individual Technician from a Channel
    • Deny an individual technician access to a channel
    • How to Test a Channel
    • How to Set the Default Applet (Standard or Instant Chat)
    • How to Set Windows System Service Behavior
    • How to Set Mouse and Keyboard Data Entry Priority for Remote Control
    • How to Show Estimated Length of Waiting to Customers
    • For a Technician Group
    • For a Channel
    • How to Customize Applet Appearance
    • How to Set up Custom Terms and Conditions
    • How to Disable the Pause/Break Key
    • Sample use of Pause/Break key
    • How to Prompt the Customer for Permissions at Session Start
    • Allowing Technicians to Use Lens
    • Enabling Lens Audio
    • How to Set Connection Methods Available to Technicians
    • How to Set Private Sessions to Start Automatically
    • How to Set Channel Sessions to Transfer Automatically
    • How to Set Channel Sessions to Start Automatically
    • How to Defer Auto-start for Channel Sessions
    • How to Prevent Technicians from Transferring Sessions to Unmanned Channels
    • How to Exempt a Technician from Channel Session Auto-start
    • How to Schedule Working Hours and "No Technician Available" Behavior for a Channel
    • How to Set No Technician Available Behavior for Private Sessions
    • How to Set Time-outs and Warnings
    • Managing Sessions: Start, Transfer, Close, Hold
    • How to View Session Information
    • How to Start a Session from the Administration Center
    • How to Transfer Sessions from the Administration Center
    • How to View a Technician's Desktop
    • How to Set up Technician Monitoring Options
    • 3. Click Save Changes.
    • Monitoring Performance Data: The Command Center
    • How to Monitor Performance Data for a Channel
    • How to Monitor Performance Data for a Technician Group
    • How to Monitor Performance Data for a Technician
    • How to Add Labels
    • How to Assign Labels
    • How to Monitor Performance Data According to a Label
    • How to Monitor Technician Chatlog
    • How to Set Command Center Alert Thresholds
    • How to Restrict Administrators to Command Center Monitoring Function
    • How to Set Value of Custom Column on Sessions Tab
    • Command Center Terms and Definitions
    • Available
    • Total capacity
    • Running
    • Waiting
    • Incoming
    • Outgoing
    • Missed
    • Wait time
    • Wait time max
    • Handling time
    • Command Center Error Messages
    • About Unattended Access
    • Setting up Unattended Access on Multiple Computers (Access Wizard)
    • Creating the Installer
    • Deploying the Installer
    • Managing Unattended Access in the Admin Center
    • installer expire
    • How to Assign or Delete Unattended Computers
    • How to Set the Authentication Method for Unattended Access
    • How to Set Technician Status Controls (Maximum sessions, Busy, Away, Auto-logout)
    • External Content Portal
    • Integrated Content Portal
    • How to set the Integrated Content Portal URL
    • Opens with
    • How to Manage Predefined Replies and URLs
    • Create New Predefines Replies and URLs
    • Export a Set of Predefined Replies and URLs
    • Share a Set of Predefined Replies and URLs
    • How to Set Up Script Files for Storing Recordings in a Cloud
    • Why does Rescue provide the "CustomSRUploader.cmd" script
    • How to Name Custom Fields
    • How to Enable Custom Fields for Private Sessions
    • How to Set up Screen Recording
    • How to Set Clipboard Synchronization Behavior
    • How to Disable Wallpaper for all Remote Sessions
    • How to Set Up the Customer Survey
    • Configuring the Rescue Calling Card PKG
    • Creating a Policy to Install the Rescue Calling Card for Mac
    • Configuring a Privacy Preference Policy for Rescue
    • Process Overview: Calling Card
    • Benefits of Calling Card Connection
    • Using Multiple Installers
    • Calling Card Setup, Task Three: Apply a Calling Card Installer to a Technician Group
    • Installer Referral ID field.
    • Calling Card Setup, Task Four: Customize the Calling Card Applet
    • 3. Click Save Changes.
    • Calling Card Setup, Task Four: Customize the Calling Card Applet on a Mac
    • 3. Click Save Changes.
    • Calling Card Setup, Task Five: Deploy the Calling Card to a Customer's Computer
    • Controlling How Your Technicians Collaborate With External Technicians
    • Setting Permissions for External Technicians
    • What can approved external technicians do during a session?
    • What can unapproved external technicians do during a session?
    • Can unique session permissions be set for a single external technician?
    • Security and Reporting for External Technician Collaboration
    • Embedded Scripting for Applet and Calling Card
    • Requirements
    • Remember: You can set your preference in the Configure Embedded Script section on the Resources
    • Centralized Scripting How to Create a New Script Collection
    • How to Share a Script Collection with a Technician Group
    • How to Modify a Script Collection
    • How to Modify a Script in the Collection
    • How to Generate a Report
    • Customer Survey Report (List All)
    • [Survey Columns]
    • Technician ID
    • Customer Survey Report (Summary)
    • Customer Survey Issuance Report (List All)
    • Customer Survey Issuance Report (Summary)
    • Performance Report (List All)
    • Technician ID
    • Total Login
    • Number of
    • Average Pick-up Speed
    • Average
    • Longest Session
    • Total Active Time
    • Performance Report (Summary)
    • Average Pick-up Speed
    • Average Session Duration
    • Total Session Time
    • Longest Session
    • Total Active Time
    • Login Report (List All)
    • Login Report (Summary)
    • User ID
    • User Created On
    • Number of Logins
    • Average Login
    • Total Login
    • Total Busy Time
    • Total Away
    • Total Idle Time
    • Session Report (List All)
    • Technician ID
    • Session ID
    • Total Time
    • Session Report (Summary)
    • Total Pick-up Time
    • Average Active Time
    • Total Active Time
    • Total Work
    • Technician ID
    • Technician ID
    • Technician ID
    • Missed Sessions Report (Summary)
    • Transferred Sessions Report
    • Session ID
    • Waiting Time
    • Transferred
    • Transferred by -Technician ID
    • Transferred from -
    • Transferred
    • Transferred to - Technician/
    • Transferred from -
    • Transferred
    • Technician Survey Report (List All)
    • Failed Sessions Report (Summary)
    • Number of Failed Sessions
    • Technician Group ID
    • External Technician Chatlog Report
    • Audit Report (List All)
    • Field
    • Old Value
    • Old Action
    • New Action
    • Rebooting/Reconnecting Report
    • Technician Status Report
    • Administrator Status Report
    • Integration and API
    • Setting up Single Sign-On Authentication
    • Options
    • Here is a summary of options available under Global Settings > Single Sign-On > Allowed login method:
    • How it Works
    • Single Sign-on
    • URL (SSO URL)
    • ID (SSOID)
    • CompanyID
    • Master SSO
    • ERROR: INVALIDPASSWORD
    • Single Sign-On: Considerations
    • Generate API Token
    • About Post-to-URL
    • How it Works
    • Post-to-URL Variables
    • How to Post Session Data to a URL
    • How to Hide Post Session URLs
    • Having trouble viewing? Click here

    The Administration Center Organization Tree is where Administrators configure Rescue to match their support organization. Once the organization is set up, the Organization Tree offers a clear representation of the structure, and makes it easy to select existing organization members and channels, and make changes. The configuration of the Organizati...

    The Organization Tree is where you configure to match your support organization. It is displayed in the left panel of the Administration Center interface. Once you have set up your organization, the Organization Tree offers a clear representation of your structure and makes it easy to select existing organization members and channels, and to make ...

    Selecting an item on the organization tree opens the relevant form in the Workspace (the right relationship with pane).

    Master Administrators have complete control over all areas of the Administration Center. They are the only users with access to the Global Settings tab. This option is only available to Master Administrators. Right-click Master Administrators on the Organization Tree. Click Create Master Administrator. new Master Administrator is added to the Organ...

    Administrators manage technicians and Technician Groups, generate reports, and more. This option is only available to Master Administrators. Administrator Characteristics: Maintains all assigned technicians and Technician Groups Disables any technicians and Technician Groups if necessary Generates reports Configures support channels for assigned Te...

    Tip: To assign the user to a group (or groups), drag the user's icon to a target group.

    An Administrator can belong to one Administrator Group at any time. You can include Administrator Groups within Administrator Groups. This option is only available to Master Administrators. Right-click the location in the organization where you want to add the new Administrator Group and click Create group. To add the new Administrator Group at the...

    When the administrator logs in they will now see a restricted view of the Administration Center with functions limited to the tabs they can access.

    Master Administrators can create Technician Groups anywhere in the organization, while administrators can only create groups under Technician Groups to which they are assigned. Master Administrators can lock permissions so they cannot be changed by an Administrator. Right-click the location in the organization where you want to add the new Technici...

    To ensure that technicians can focus on the right tools for the job, the Technician Console hides certain tabs and buttons when a technician does not have permission to use the associated feature.

    An administrator sets a Technician Group's permission to use the Enable/Disable Chat feature on the Organization tab. Select only Chat to enable Chat at session start.

    start, but allow technicians to session. When neither option is selected, Chat is disabled at are not allowed to toggle Note: The above settings apply to sessions started by running the Applet. Chat is always enabled for Instant Chat sessions.

    Master Administrators can add technicians to any Technician Group in the organization, while Administrators can only add technicians to groups to which they are assigned.

    Technician permissions are inherited from the Technician Group. Right-click the Technician Group to which you want to add the technician and click Create technician. Make sure the user you want to work with is selected on the Organization Tree and click the Organization tab. The Configuration page is displayed. Edit the following options: Option De...

    The user's name as it will be displayed on the Organization Tree and in the Technician Console, if licensed.

    The email address the user will use to log in to LogMeIn Rescue.

    Tip: To move a technician to another group, select a technician on the Organization Tree and drag it to the desired Technician Group or use the Move to Technician Group drop-down list on the Configuration page.

    Master Administrators can import technicians "in bulk" by uploading a CSV or JSON file. Note: During the below procedure, you will be required define a password for each technician that you import. As a best practice, before you perform the import, we recommend that you enable a setting that will require the technician to change this initial passw...

    Master Account Holders can import Azure Active Directory users as technicians into their organization. Key user data in will be automatically updated when those change in the Azure Active Directory. Generate a service token and default password for new users in the Admin Center. Select the Global Settings tab. To generate a service token, click G...

    Sign in to Microsoft Azure. Select Azure Active Directory. Click Add on the ribbon and select App registration. Enter the name of your application and click Add. Select Accounts in this organizational directory only (Default Directory only - Single tenant) option under Supported account types. Note your Application Client ID and Directory tenant ID...

    Click Terminate Service after having relaunched the application to stop running the service. A confirmation window pops up, asking if you want to stop the service. Click Yes. Now the service is stopped, and you will see the starting window of Rescue AD Sync.

    Master Account Holders can import Active Directory users as Rescue technicians into their organization. Key user data in Rescue will be automatically updated when those change in Active Directory. Generate a service token and default password for new users in the Admin Center. Select the Global Settings tab. To generate a service token, click Gener...

    Click Terminate Service after having relaunched the application to stop running the service. A confirmation window pops up, asking if you want to stop the service. Click Yes. Now the service is stopped, and you will see the starting window of Rescue AD Sync.

    Master Administrators can set password policies that apply to all users in the organization. Select the Global Settings tab. Under Password Policies, select from the following options:

    The settings are applied to all users in your Rescue organization.

    Master Administrators can add a second layer of protection to their account by forcing members of their organization to use two-step verification for logging in to . Select the Global Settings tab. Under Two-step verification, select the members of your organization who you want to use two-step verification when logging in to the Rescue website an...

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

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    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

    The API provides an interface to third parties for communicating with an application. Use this API to customize how integrates with your other support applications.

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  3. Dec 21, 2022 · A new modern design is coming for Rescue Admin Center, and you can be the first to check it out and share any feedback in the comment section below! The new modern design includes new iconography and expanded help sections that are sure to be easier on the eyes!

  4. Nov 21, 2022 · Setting up Administration Center Fundamentals. The Administration Center Organization Tree is where Administrators configure Rescue to match their support organization. Once the organization is set up, the Organization Tree offers a clear representation of the structure, and makes it easy to select existing organization members and channels ...

  5. Administration Center. Manage everything in one place. Centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups or create and view reports. Technician and Administrator Management. Securely manage your helpdesk.

  6. Sep 27, 2022 · This article gives guidance to Rescue Administrators. Sessions can be manually started directly from the Administration Center Sessions tab. In the Administration Center, select the appropriate session from the list on the Session tab and click Start .

  7. LogMeIn Rescue Administration Center User Guide (.pdf) Full documentation for Rescue Administrators, including Calling Card, Single Sign-On, and Post to URL. LogMeIn Rescue Technician Console User Guide (.pdf)

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