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Sep 27, 2022 · LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.
GoTo Products. Rescue, built by GoTo. Remote support made easy. The LogMeIn secure remote support solution allows your team to access any device in 20 seconds. Learn more about the LogMeIn Rescue's remote support features, including multi-platform support, chat and more. Start a free trial today at Logmeinrescue.com.
Support Connection. Start Download. How It Works. We take security seriously, Report Abuse. Want to deliver flexible, reliable remote support for your business? Try Rescue free for a limited time. Free 14-Day Trial.
- What Is Remote It Support?
- What Is Remote Support Software?
- What Is Attended Remote Support vs. Unattended Remote Support?
- What Is Remote Assistance?
- What Is A Remote Connection?
Remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues. Remote support includes remote computer support for PCs and Macs, or remote mobile support for iOS, Android, and Windows smartphones and tablets. Before remote support t...
Remote support software allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own. This is clearly a better experience for the customer or employee, who can sit back while the technician solves...
Getting a little more granular, it may help to understand the differences between attended and unattended remote support; the distinction is whether there is someone on the other side of the session. 1. Attended Remote Supportmeans an end user is present while the support session is in progress. When the end users encounter a technical issue, they ...
Agents can provide, and customers can receive, remote assistance for a number of devices in various ways. Remote assistance works for connected devices like desktop and mobile devices, disconnected devices like equipment and printers with Rescue Live Lens camera-sharing, and web support. Remote assistance covers varying degrees of assistance, inclu...
A remote connection specifically refers to the action of connecting to a remote support session. Any remote connection should be secure, especially for organizations offering remote support sessions to customers or employees or for providers of remote access software. All connections should have the same level of security used by financial institut...
No matter where or how your team is working, easier resolutions await. Rescue’s cross-platform enterprise IT support software is compatible with almost any device, including: Mac and iOS devices; PCs and Android mobile devices; Chromebooks, and tablets; View Rescue Remote Support
Host software for Windows (MSI) LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. ... Remote support software. Hamachi
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How does LogMeIn Rescue remote support work?
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Start a remote support session in seconds on any mobile device, tablet or computer with LogMeIn Rescue. IT teams can support employees or customers on platforms including iOS, Android, Mac, Windows, Chromebook and Linux. Quickly pull system information, remote control, push device configurations – even integrate with apps – on any device ...
