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Support Connection. Want to deliver flexible, reliable remote support for your business? Try Rescue free for a limited time.
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- What is Remote Support?
Remote support software allows technicians to view, control...
- Remote Support Tool Buyers Guide
This buyer’s guide can help you select the remote support...
- Rescue Remote Support
Remotely support any device. Rescue can support any device,...
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- What Is Remote It Support?
- What Is Remote Support Software?
- What Is Attended Remote Support vs. Unattended Remote Support?
- What Is Remote Assistance?
- What Is A Remote Connection?
Remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues. Remote support includes remote computer support for PCs and Macs, or remote mobile support for iOS, Android, and Windows smartphones and tablets. Before remote support t...
Remote support software allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own. This is clearly a better experience for the customer or employee, who can sit back while the technician solves...
Getting a little more granular, it may help to understand the differences between attended and unattended remote support; the distinction is whether there is someone on the other side of the session. 1. Attended Remote Supportmeans an end user is present while the support session is in progress. When the end users encounter a technical issue, they ...
Agents can provide, and customers can receive, remote assistance for a number of devices in various ways. Remote assistance works for connected devices like desktop and mobile devices, disconnected devices like equipment and printers with Rescue Live Lens camera-sharing, and web support. Remote assistance covers varying degrees of assistance, inclu...
A remote connection specifically refers to the action of connecting to a remote support session. Any remote connection should be secure, especially for organizations offering remote support sessions to customers or employees or for providers of remote access software. All connections should have the same level of security used by financial institut...
From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced. Under Software Updates, select Download and install updates automatically to check for and install the latest version of the Host software upon log in to your account. Click OK or Apply.
Run the LogMeIn.msi file to start the installation wizard. When prompted, choose the Upgrade option from within the installation wizard. Follow on-screen instructions.
Introducing Rescue. Rescue provides customer support leaders with simple yet powerful IT support software across Windows, Mac, iOS, Linux, Chromebook, and Android devices. With Rescue, you can surpass traditional customer support limits and equip your agents with the tools they need to quickly solve customer problems, regardless of their OS or ...
This buyer’s guide can help you select the remote support tool that will work best for your organization. With nearly 20 years of experience, LogMeIn Rescue delivers the key features and functionalities that make us the market leader in the remote support space.
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Remotely support any device. Rescue can support any device, from any device — from desktop to mobile to Chromebooks, regardless of operating system – with Mac, Windows and Linux support. Just swoop in from your desktop app or browser console and start solving. See Platform Details.
