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  2. I recently got a call from scammers making me check my event log for errors etc. They got me to go to logmein123.com and enter the last 6 digits of my product ID, which I did, then received a message saying that the code did not exist and to talk to my service provider.

  3. Apr 18, 2011 · The only other thing I could do was physically remove my internet connection and turn the computer off. I've since turned my computer back on - not connected to the internet, and their chat window automatically pops up.

    • What Is Remote It Support?
    • What Is Remote Support Software?
    • What Is Attended Remote Support vs. Unattended Remote Support?
    • What Is Remote Assistance?
    • What Is A Remote Connection?

    Remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues. Remote support includes remote computer support for PCs and Macs, or remote mobile support for iOS, Android, and Windows smartphones and tablets. Before remote support t...

    Remote support software allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own. This is clearly a better experience for the customer or employee, who can sit back while the technician solves...

    Getting a little more granular, it may help to understand the differences between attended and unattended remote support; the distinction is whether there is someone on the other side of the session. 1. Attended Remote Supportmeans an end user is present while the support session is in progress. When the end users encounter a technical issue, they ...

    Agents can provide, and customers can receive, remote assistance for a number of devices in various ways. Remote assistance works for connected devices like desktop and mobile devices, disconnected devices like equipment and printers with Rescue Live Lens camera-sharing, and web support. Remote assistance covers varying degrees of assistance, inclu...

    A remote connection specifically refers to the action of connecting to a remote support session. Any remote connection should be secure, especially for organizations offering remote support sessions to customers or employees or for providers of remote access software. All connections should have the same level of security used by financial institut...

  4. Support Connection. Start Download. How It Works. We take security seriously, Report Abuse. Want to deliver flexible, reliable remote support for your business? Try Rescue free for a limited time. Free 14-Day Trial.

  5. Aug 9, 2022 · Rescue does have an option for setting up unattended support so your IT can connect and work on your computer without you being present, however, you would have been prompted with messages asking you to approve this and the software would be visible in your system tray near the time.

  6. Jan 5, 2023 · With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. Increase first call resolution. Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and solve more issues on the first call.

  7. Sep 27, 2022 · LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.