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Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information.
Stripe offers you the ability to refund a customer charge, be it in full or a partial amount of the original charge. Learn how to issue a refund from your Stripe Dashboard, how long refunds can take to reach your customers, what to do if a refund is not received as expected, and more below. You can also find more information in the Stripe Docs.
Climate Commitments is currently available to Stripe users with their own account or a Standard Connect account. It’s generally available to Stripe users everywhere other than Indonesia, the Philippines, and Brazil. Why isn’t my Climate badge appearing? The Climate badge is only available on Stripe Checkout, Invoices, or Receipts.
Stripe Apps has an integration with a third-party app provider Invoice Uploader to help you bulk upload invoices into Stripe. Use the Invoice Uploader app to upload a CSV file with all the data for your new Invoices to your Stripe account. It's as simple as that: in a few clicks the data is available in your Invoicing Tab.
Stripe Tax - Stripe Tax automatically calculates and collects the right amount of tax depending on the tax code you select and your customer's location. You can see where you need to register to collect taxes based on your transaction history, have the ability to choose whether tax is applied inclusively or exclusively, and can access reports to see how much tax you have collected in a given ...
Shortened descriptors are combined with a dynamic, transaction-level suffix. If you don’t set a shortened descriptor, Stripe truncates the account statement descriptor as needed to set the prefix value. If the account statement descriptor contains fewer than 10 characters, Stripe will not truncate it.
This information is for Stripe users based in EEA countries that receive regulated financial services from Stripe Technology Europe Limited (STEL). If you have made a complaint to STEL and are not satisfied with the response received, you can refer your complaint to the Financial Services and Pensions Ombudsman within 6 years of the date of the conduct complained of.
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.
Stripe will substitute CLABEs for your existing & active customer base on the backend. Specifically, we will remove the “old” CLABE and add a “new” one. So, starting on the migration date, any payment intent (e.g. Invoice) that you generate for your customers will automatically have the new CLABE.
Why does Stripe require content creation platforms to be preapproved? Content creation platforms must have robust policies and controls to, for example, detect and remove illegal content. Therefore, Stripe collects additional information from content creation platforms to confirm that we can support them.
