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  2. Plug a USB-C / Micro USB cable into your phone and connect it to your computer. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. To exit the recovery mode on your BlackBerry Keyone ...

  3. Here are some things to try: Restart your phone: This is often the simplest and quickest solution for a black screen issue. Press and hold the power button until the device turns off, then turn it back on again. Charge your phone: If the battery is completely drained, the screen may appear black even when the phone is turned on.

  4. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. Use the Volume Up and Volume Down buttons to highlight Reboot to Bootloader and then press the Power button. Your phone will boot into the Bootloader Mode. To exit the bootloader mode on your ...

  5. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. Use the Volume Up and Volume Down buttons to highlight Reboot to Bootloader and then press the Power button.

  6. If you've set a screen lock, be sure that you know your phone's PIN, pattern, or password. If you can't unlock your phone, learn what you can do . Tip: If you recently reset your Google Account password, wait 24 hours before you perform a factory reset.

  7. To restart a BLACKBERRY Z10, follow these steps: Press and hold the "Power" button on your phone until the "Power off" option appears on the screen. Tap the "Power off" option. In the pop-up window, tap "Restart" to confirm that you want to restart your phone. Your phone will turn off and then restart.