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  2. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.

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  4. Do not try to enter your device password anymore since your device might proceed to a smartphone reset wherein all the data on your device will be wiped out or will be deleted. Plug your device to your Desktop Software, device password will be asked as well, so you can back up all the files saved on your device just in case you need to do a software update.

  5. Hard Reset. Hard Reset also known as a Factory Reset or Master Reset. Hard reset does re-installing the software, rebooting the device, and delete the data completely from the device. It cleans the entire system of the device. Hard reset operation is used to repair damaged or forgotten passwords or malfunctioning devices, or to remove all data ...

  6. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry Priv factory reset process is takes a few minutes. The initial start-up of the smartphone will take longer than usual, so do not interfere ...

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