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Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat
As well as fitting your new smart meters, our engineers will check your gas appliances are safe. If they're not, they'll disconnect and repair them immediately. Don't worry - we won't leave you without heating or hot water. As part of the installation, we'll also give you a smart energy monitor and show you how to use it.
Aug 3, 2022 · British Gas hopes for all first-generation smart meters to be enrolled in the DCC by the end of 2021. British Gas smart meter installation: What to expect. Once you’ve booked your British Gas smart meter installation, the supplier will send you a confirmation, as well as a reminder closer to the time of the appointment.
Each British Gas gas and electricity meter has £5 of Emergency Credit built in for when you run out of gas or electricity and you are unable to top up. To access your Emergency Credit you must have the key or card in the meter. You'll need to pay back the Emergency Credit next time you top up, and any remainder will be put on as credit.
Switching your electricity supply to British Gas. British Gas electricity customers receive our best SEG tariff rate of 15 pence per kilowatt hour (kWh), available only on our Export and Earn Plus tariff. If you’re interested in switching your electricity supply to take advantage of our best SEG rate get started with an online quote.
Direct Debit amounts and the date you pay them will stay the same. It can take up to 7 days for your Direct Debit to show on your online account. We’ll securely move your Direct Debit details to your new account system, so you might receive a notification from your bank to let you know. Any credit balances will be transferred to our new system.
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