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The airline offered airport self-service check-in kiosks starting in 1997 and had more than any other airline. Northwest was the first large U.S. airline to offer internet check-in to passengers, with service from December 2000.
Passenger using a Northwest self-service ticket kiosk at airport check-in. November 13: Northwest adds another industry first to its self-service check-in products: nwa.com Check-In and E-Service Center airport kiosks by expanding self-service check-in to customers traveling with an electronic ticket from the United States and Canada to Europe ...
July 14: Northwest announced that its customers had used either its Internet check-in service at nwa.com, or one of its 655 e-Service Center kiosks in 155 airports, a total of 30 million times. The milestone was reached during the first week of July.
Jun 29, 2012 · The implementation of the check-in and self-tagging kiosks at London-Gatwick became the first of its kind in the UK to receive a Fast Travel Gold Award from IATA.
Aug 23, 2007 · Self-service check-in kiosks first began to be installed about ten years ago in the US and five years ago in the EU, but these were airline specific. These are still used but the latest incarnation of these kiosks is the ‘common user self-service’ (CUSS) terminal.
Mar 2, 2000 · Northwest said about 20% of passengers originating in its two largest hubs, Detroit and Minneapolis, use self-service kiosks to check in. The Web check-in system will give customers an added...
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Nov 6, 2003 · Simultaneously, Northwest announced that its 755 airport self-service check-in kiosks, located at 188 airports, are also able to provide customers with boarding passes on itineraries involving both Northwest and the six partner airlines.
