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May 21, 2024 · Front desk responsibilities go far beyond simply checking guests in, and include everything from managing reservations to liaising with different teams throughout the hotel to coordinate exceptional service for guests.
Here's my guide to working the front desk at a hotel—what to expect, how to approach guest communication, tools to use, and how to succeed!
- Ashley Vaughan
Their duties include: Welcoming Guests: T he front desk is usually the first point of contact for many guests, so it is important that the front desk employees make a good impression. They should be friendly, helpful, and knowledgeable about the establishment and its services.
Mar 31, 2023 · The front desk of your hotel serves as an important point of contact for both hotel operations and guests. From creating a positive guest experience to coordinating between departments and ensuring guest safety, the front desk is one of the most critical parts of your hotel.
Apr 17, 2024 · The front desk of a hotel isn't simply a counter – it's the nerve center of the entire guest experience. It's the first and last point of contact for guests, and the place where countless interactions shape their perceptions of your property.
Oct 24, 2023 · As a front desk agent, you’re the first person to welcome a guest to your hotel and the last one to bid farewell when they leave, so you’re responsible for the crucial first and last impressions as well as delighting guests throughout their time on property.
Sep 20, 2019 · The important aspects of a front desk performer are to listen, care and connect in ways that add new value to the customer relationship. Expert tip: A genuine smile is the first step in being proactive. It helps guests recognize that you care and wish to connect with them.
