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Aug 6, 2024 · Oncor provides various channels for customer communication, including a dedicated customer service line, online resources, and an outage reporting system. For customer support, Oncor offers several dedicated phone numbers: General Inquiries/Service Requests: Phone: 888-313-6862 ; Report Power Outages: Phone: 888-313-4747
Oncor is plugged into a community of highly regarded retail electric providers, service contractors, and suppliers who help us deliver exceptional service, including many minority- and women-owned businesses.
Oncor works closely with retail electric providers, energy management service providers, and consumers to quickly obtain information and submit service requests through our secure meter portal.
- What Is The Home Energy Efficiency Program?
- Home Energy Efficiency Program Qualifications
- Sound Like You? Then Let's Get Down to Business and Start Saving!
Oncor provides incentives to participating service providers who implement energy saving projects, such as insulation, and heating and cooling upgrades. Oncor's residential programs typically run from February through November on an annual basis.
Homes must have Oncor as their electric delivery provider. Homeowners and renters (who have permission from the owner) may participate. Incentives may cover all or some of the project costs completed in the Home Energy Efficiency Program.
Select your projects of interest and enter your zip code to be matched with participating service providers in your area. From there, you have the freedom to choose the provider and projects to your preference. Need tips to select your service provider? CLICK HERE
Texans looking to go solar must find a Retail Electric Provider to purchase electricity from that operates in Oncor’s service territory and offers a solar buyback program. They include Reliant, TXU Energy, and Rhythm.
Operating the largest distribution and transmission system in Texas, Oncor is a regulated electric delivery business that delivers power to more than three million homes and businesses, and operates approximately 119,000 miles (191,512 km) of transmission and distribution lines statewide.
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The Home Energy Efficiency Program and Low Income Weatherization Program offer incentives to approved participating service providers who install qualifying energy saving products for eligible Oncor residential customers.
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