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How can I donate to the British Heart Foundation?
What can I buy at BHF?
How do I donate furniture to BHF?
Why should you donate to a charity shop?
Find a BHF shop. Visit a home store for furniture, electricals and other items for your home. Or explore our high street charity shops for quality clothes, CDs, DVDs, books and more.
- Home Stores
Home Stores - Shop with the British Heart Foundation - BHF
- Supporters and Fundraisers Shop
Free delivery on orders over £40. Supporting the British...
- Medical Devices
The British Heart Foundation offers a wide range of health...
- Shop for Defibrillators
Buy defibrillators from the British Heart Foundation online...
- Information & Support
Information & Support - Shop with the British Heart...
- Refunds and Exchanges
Refunds and Exchanges - Shop with the British Heart...
- Home Stores
From arranging a free collection, dropping items to your local shop to posting donations, you can donate in a way that suits you. Donate your clothes, books, toys, furniture and more to the British Heart Foundation and raise money for our research into heart and circulatory disease.
- Products
- Your Order
- Delivery
- Returns, Replacements and Refunds
- Customer Services
Why don't you sell...?
There are lots of products we would like to sell but are unable to for all kinds of reasons. If you have any suggestions for products you think we should sell please feel free to contact us.
I saw a product in a shop, is it available on your online shop?
Our online shop only has a limited range of products so although some products such as pin badges are available in our shops and online, most of the products available in shops are not available on our online shop.
How accurate are the colours in the photos?
We do our best to take photos of our products that accurately represent the colour of the product, but due to photography lighting and computer screens displaying colours differently we cannot guarantee that the colour you see on your screen is the exact colour of the product in real life. Product photos are provided for illustrative purposes only.
I've placed an order, can I change it?
Yes, you can change your order. However, depending when you let us know and when your order is dispatched we may not always be able to change your order before it is delivered. To let us know that you wish to change your order please contact usas soon as possible.
I've placed an order, can I cancel it?
Yes, you are perfectly within your rights to cancel your order. To let know that you wish to cancel your order please contact us as soon as possible, preferably via phone. However, depending when you let us know and when your order is dispatched we may not always be able to stop your order from being delivered. If you order has been dispatched it may be that you should return your order to us by rejecting the delivery or by using the online returns formfor us to cancel your order and refund y...
I'd like to place a bulk order. Can I have a discount?
We are mostly unable to offer a discount for large orders as we want to raise as much money as we can for life saving research, but please feel free to contact usand we will consider it.
How long will delivery take?
Orders sent to most parts of the UK are received within seven days, and often much sooner. Deliveries to the further reaches of the British Isles may take around fourteen days.
How much does delivery cost?
For orders delivered in the UK and under £40 we charge £3.99 for delivery, and for orders over £40 delivery is free.
How can I get free delivery?
Orders over £40 automatically get free delivery.
How do I return my order?
We hope you are completely satisfied with your order but should you wish to return some or all of it you can do so using the returns form that is with your order. Simply complete the details on the returns form, include it in the package with the items you wish to send back, fix the freepost label to the package and take it to a Post Office. Our Terms and Conditions have more information about our returns policy.
How do I request a refund?
You can request a refund by returning your order and indicating that you would like a refund on the Returns Form. Once we have received your returned order we will process your refund using the same payment method you used to place your order. Our terms and conditions have more information about our refunds policy.
How do I request a replacement?
You can request a replacement by returning your order and indicating that you would like a replacement on the Returns Form. Once we have received your returned order we will process your replacement if it is of the same value as your original order. If your replacement requires an additional payment or a refund we will contact you to let you know.
How do I contact Customer Services?
You can contact our Customer Services team using the form on our contact page.
How do I find my nearest shop?
You can find your nearest shop bysearching on our website. You can enter a post code or name of a town and the results will show you the nearest BHF Shops.
How do I make a complaint?
You can raise a complaint by contacting our Customer Services team using the form on our contact page. Your email will be forwarded to the appropriate manager to deal with.
British Heart Foundation Shops Ltd (Registered Company 2767880) is wholly owned by the British Heart Foundation (Registered Charity Number 225971) and trades only to raise funds for its parent charity's objectives. British Heart Foundation is a registered Charity No. 225971.
British Heart Foundation charity shop, Langney Shopping Centre, Eastbourne - Pattons. Registered Charity No: 225971 & SC039426. Address. 26 Langney Shopping Centre. Eastbourne. East Sussex. BN23 7RT. T: 01323 924337. E: Volunteer For This Shop View This Charity's Shops See Our Website Information On This Charity ⇦ Back To Previous Page.
