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The Consumer Rights Act came into force on 1 October 2015 which meant from that date new consumer rights became law covering: what should happen when goods are faulty; what should happen when digital content is faulty; how services should match up to what has been agreed, and what should happen when they do not, or when they are not provided ...
- Overview
- England and Wales
- Scotland
- Northern Ireland
- Further help
- Complain to an ombudsman
- Money advice
- Buying from an EU country
The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you’re treated unfairly or when things go wrong. This includes problems with:
Contact Citizens Advice.
Citizens Advice
Telephone: 0808 223 1133
Welsh language: 0808 223 1144
Contact Advice Direct Scotland.
Advice Direct Scotland
Telephone: 0808 164 6000
Monday to Friday, 9am to 5pm
Contact Consumerline.
Consumerline
Telephone: 0300 123 6262
Monday to Thursday, 9am to 5pm
Friday, 9am to 4pm
Find out about call charges.
You can also get information about refunds, repairs and making a complaint from Which?.
An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court.
There are different ombudsmen for different industries.
You can get free, independent help from MoneyHelper about anything to do with money, for example managing debt.
Contact the Consumer Centre UK for help with problems buying from an EU country.
May 14, 2024 · The Consumer Rights Act 2015 came into force on 1 October 2015. It replaces three important pieces of legislation relating to consumer rights: The Sale of Goods Act 1979; The Supply of Goods and Services Act 1982; Unfair Terms in Consumer Contract Regulations 1999; Sale of Goods
Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer. What you can claim depends on how much time has passed since you physically took ownership of the goods.
May 16, 2024 · The United Kingdom offers some of the most generous consumer laws and rights for individuals, with the aim of ensuring fairness and preventing exploitation for those purchasing goods and services.
The Consumer Rights Act 2015 defines what your rights are if you’ve bought goods which aren’t up to scratch. The Consumer Rights Act states that all products must be of satisfactory quality, fit for purpose and as described.
People also ask
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Consumer rights – what you need to know. Whenever you buy a product on service, on the high street or online, you have rights. Knowing your rights can help if what you’ve paid for doesn’t meet your expectations or is faulty.
