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Koninklijke Ahold Delhaize N.V. (in Dutch literally "Royal Ahold Delhaize"), commonly known as Ahold Delhaize, [5] is a Dutch-Belgian multinational retail and wholesale holding company. Its name comes from the 2016 merger of two companies: Ahold (Dutch) and Delhaize Group (Belgian), which both have origins in the 1800s.
2 days ago · Ahold Delhaize was formed in July 2016 from the merger of Ahold and Delhaize Group, retail innovators for more than 150 years. Our local brands employ around 402,000 associates in around 7,000 local grocery, small format and specialty stores.
Ahold Delhaize is one of the world’s largest food retail groups and a leader in both supermarkets and e-commerce. Together, we help people eat well, save time and live better – it’s how we make a difference.
Aug 7, 2024 · Our brands in the Netherlands have served local customers and communities for nearly 130 years. Today, we are the nation’s #1 supermarket company, a leader in specialty stores and the Netherlands’ top online retailer company. In 1952 Albert Heijn opened the first self-service supermarket in the Netherlands.
- Market overview
- Technology
- Online and mobile
- Convenience
- Health and well-being
- Resource availability
- Consolidation
- Operating model and workforce of the future
- Our stakeholders
- Customers
- Communities
- Shareholders
- Ofer an omnichannel experience:
- Teamwork
- Care
- Humor
- Courage
- Our promises
- See page 17
- Our business model
- Save for our customers
- Buy beter
- Operate smarter
- Waste less
- Invest in our customer proposition
- Fresher and healthier
- Best own brands
- Local, personal and convenient
- Dependable value
- Sustainable
- Supermarkets and
- Meal
- Our promises
- A beter place to shop
- Net promoter score
- A beter place to work
- Overall engagement score
- A beter neighbor
- Score on the DJSI
- Best talent
- Omnichannel growth
- Technology
- Healthy sustainable and
- Our response to stakeholder needs
- continued stakeholder needs
- Stakeholder engagement
- Management
- People
- Planet
- Product
- Performance
Technology, new business models and empowered consumers are accelerating change in the retail industry. Retailers are transforming in response to these trends. At Ahold Delhaize1, we are constantly on the lookout for beter ways to anticipate and address the changes impacting the consumer and the retail industry landscapes. The trends described here...
The development of technology is moving at an unprecedented rate and has the potential to completely reshape retail. Artificial intelligence makes it possible to automate and optimize almost every aspect of the value chain. Over the next decade, voice and natural language processing are expected to become the norm for interaction between humans an...
We see eCommerce growing rapidly and swiftly reshufling the established order of retail. This is partly fueled by mobile technology, which is broadening fast access to information and increasing customer expectations around speed, convenience and personalization. This ongoing shift will disrupt established retail models, forcing both consumer pac...
In general, customers have busy lifestyles and less time and ability to shop for and prepare nutritious food than in the past. But at the same time, many people are striving towards healthier diets. Retailers are diversifying their assortments to include healthy and nutritious ready-to-eat or ready-to-heat options to meet these needs. Consumers al...
Consumers’ perception of what “healthy” means has changed, as people have become more knowledgeable about the relationship between the food they eat and their overall health and well-being. Many consumers today are inspired to eat healthier diets. What this means is diferent for everyone – one customer could see it as prioritizing fruits and v...
Climate change and a growing demand for food could impact our ability to secure basic resources. Climate change poses an existential threat, as it risks disrupting the stable temperatures that have allowed human civilization to flourish over thousands of years. Combined with an increasing global demand for food, this is putting natural resources...
We expect to see increased future consolidation in grocery retail, especially in markets that are still facing a high degree of fragmentation. Across our industry, consolidation is considered a favorable strategy to counter low growth and decreasing margins by creating significant synergy opportunities. At the same time, vertical integration is al...
Technological innovation and digitalization will permeate every functional area of retail businesses. Technology will impact the labor force of the future, and companies are already looking for solutions to ensure employees have the right skills going forward. Intelligent automation and artificial intelligence will increase eficiency and accuracy, ...
As a global company, we have large variety of stakeholders. To customers, associates and communities – the three primary groups that Ahold Delhaize impacts – we promise to be a beter place to shop, a beter place to work and beter neighbor. We also commit to transparency and high integrity with a broad list of stakeholders who have a strong interest...
Our business is built on our relationships with our customers. Our great local brands engage with them every time they visit the stores or shop online. We stay tuned in to what they want through third-party surveys, consumer studies, focus groups, and through the immediate feedback they provide to our customer service departments, associates and w...
Our brands are closely connected to their communities, playing a role in the lives of millions of people every day. The brands engage with many diferent entities in their local communities, including food banks, governments, civic organizations, schools, research institutes, industry bodies, charitable organizations, franchisees and afiliates, and ...
We strongly believe that by serving customers, associates and communities well, our businesses will prosper and our shareholders will benefit. Our shareholders put their trust in us by investing in Ahold Delhaize financially, and we seek and value their input because it helps us become a better retailer. Investors and shareholders monitor our com...
Supermarkets and smaller stores eCommerce Meal solutions
Together, we take ownership, collaborate, and win.
We care for our customers, our colleagues, and our communities.
We are humble, down-to-earth, and we don’t take ourselves too seriously. fund growth...
We drive change, are open-minded, bold, and innovative.
place A beter to shop Every Day place to work A beter
neighbor A beter For more information on our strategy, see our website at www.aholddelhaize.com
Our business model is a continuous cycle that shows how our great local brands create value for all our stakeholders. Across Ahold Delhaize, each brand works to save, drive same-store sales and fund growth. By continuously looking for ways to buy beter, operate smarter and waste less, we maintain the ability to invest in our evolving customer prop...
To jump-start this continuous cycle, we always look for ways to save for our customers. We evaluate every area of our businesses to see where we can do things smarter and better to save money, conserve resources and reduce waste.
Our great local brands cultivate long-term partnerships with suppliers, working together to innovate and develop own-brand product ranges. They also achieve savings through buying alliances. In sourcing practices, we aim to always operate in a competitive and fair way.
Our brands are streamlining operations and implementing new technologies and automation to achieve cost eficiencies.
Our local businesses are striving to reduce waste by improving their everyday operations. They do this through initiatives such as next-generation replenishment, re-engineering packaging, reducing plastic waste and driving energy eficiency.
Our brands invest into the local customer proposition to provide a great shopping experience that meets consumers’ changing needs and builds loyalty.
With broad fresh and healthier product assortments, our brands are making healthier eating easy, tasty, afordable and rewarding.
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Other topics shown in the materiality matrix but not in the table above are relatively less material but monitored as part of daily business operations – particularly when they have a high influence on stakeholders’ decisions or are areas on which Ahold Delhaize has a significant impact. We use the complete results of the materiality analysis each ...
Aug 7, 2024 · Ahold Delhaize is one of the world's largest food retail groups, a leader in supermarkets and e-commerce and a company at the forefront of sustainable retailing. Our story
Koninklijke Ahold Delhaize N.V. (in Dutch literally "Royal Ahold Delhaize"), commonly known as Ahold Delhaize, [5] is a Dutch-Belgian multinational retail and wholesale holding company. Its name comes from the merger between Ahold (Dutch) and Delhaize Group (Belgian), the two merging companies which form the present-day Ahold Delhaize.
