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  2. Regularly tracking items? Download our app for personalised tracking and more.

    • Track and Trace

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  3. Parcels Online services with DPD and Evri provide your tracking number via email, in your order history if you have an account, and on your Post Office receipt. You can use the reference number on your proof of postage to track your items.

  4. Your number is between 9 and 27 characters long. You’ll find it on your item’s label or your Post Office® receipt. It may be called a barcode or a reference. If you’re using a Customer Collection, your manifest should list the reference numbers of items collected.

  5. It can vary in length9, 11, 13, 14, 16 or 21 characters. The sender would normally provide the tracking number. Want to track your parcel? If you have sent something using one of our parcel delivery services, or are waiting for a parcel to be delivered, you can use our simple parcel tracking tool to check the progress of your parcel.

  6. Unless the sender has elected for a time-definite delivery service, parcels are typically delivered between 9 a.m. and 7 p.m. (occasionally later) to residences, and by close of business for a commercial address.

  7. No, you need a tracking or reference number to track an item sent via Royal Mail or Parcelforce Worldwide. Can I track a parcel by address? Can I track a parcel with proof of postage?

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