Search results
Contacted customer service assuming it would be an easy adjustment as it is Sunday and the package has not shipped. They informed me I only have a 30 minute window from the time of purchase to cancel the order.
6 days ago · Read customer reviews about the department store and learn about its customer service, policies, online store and more.
Excellent service! Dealt with Donna and Kerri in the mens department. JC Penney is really doing a great job with attentive detail to customer service. As always, the quality of their merchandise is equally as good. Date of experience: April 11, 2023
Do you agree with JCPenney's TrustScore? Voice your opinion today and hear what 1,548 customers have already said.
The customer service is helpful, and the website is easy to navigate. I can mis and match items online, and the shipping is on-time. It's a comfortable and confident retail experience that I highly recommend.
JCPenney has an average rating of 2.7 from 12705 reviews. The rating indicates that most customers are generally dissatisfied. The official website is jcpenney.com. JCPenney is popular for Hair Salons, Beauty & Spas.
Get what you need from our JCPenney Customer Service Links & Resources. Track your order, find a store, check your rewards, and more!