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How do I give a meter reading?
How do I submit my opening meter reading?
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Can I submit a meter reading online?
How do I give a gas or electricity meter reading?
How do I Read my electricity meter?
The quickest way to give a meter read is online or via our app. If you want to give a meter read via the phone you can use our automated service, you’ll just need your customer account number and meter reads to hand.
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- Submit a Meter Reading
You can submit your opening meter reading online. You'll...
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Submitting your gas or electricity meter readings is easy with OVO. You can choose to do it online, through the app, via webchat, or just give us a call.
You can submit your opening meter reading online. You'll need to enter your email address, account number and postcode. The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. You can find the SSD on your welcome letter.
- If You Have A Smart Meter
- Electricity Meters
- Gas Meters
- If You Can’T Find Your Meter on This Page
Smart meters are different to standard meters - they normally send readings to your supplier automatically. You’ll normally also get a portable device called an ‘in-home display’ - this shows how much you’re spending on your energy. Find out how to: 1. read a smart gas meter 2. read a smart electricity meter
Single rate digital meter
A digital meter has an electronic or digital display. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. To read the meter: 1. Write down the first 5 numbers shown from left to right. 2. Ignore any other numbers.
Two rate digital meter
If you get cheaper electricity at certain times, you might have a two rate (or ‘dual-rate’) meter. This means it will have 2 rows of numbers. The top row (labelled ‘low’ or ‘night’) shows how many units of cheaper electricity you’ve used. The bottom row (labelled ‘normal’ or ‘day’) shows how many units of standard-price electricity you’ve used. To read the meter: 1. Read both the top and bottom rows. 2. Write down the numbers shown left to right. 3. Ignore any numbers shown in red.
Two rate single display meter
Some two rate (or ‘dual rate’) meters only have 1 digital display. They will either flash up the different rate readings in a cycle or have a button that you need to press to make the display cycle through the readings for the different rates. Most meters will have a label that tells you which rate is ‘low’ or ‘night’ and which is ‘high’ or ‘normal’. If there’s an ‘N’ on the label this will stand for ‘normal’ - it doesn’t stand for ‘night’. If you’re not sure which rate is which, make a note...
Digital metric meter
A digital metric meter will have an electronic or digital display, showing 5 numbers then a decimal point, followed by some more numbers. To read the meter: 1. Write down the first 5 numbers shown from left to right. 2. Ignore the numbers after the decimal point, sometimes shown in red.
Digital imperial meter
A digital imperial meter has an electronic or digital display, showing 4 black or white numbers, followed by 2 numbers shown in red. To read the meter: 1. Write down the first 4 numbers from left to right. 2. Ignore the rest of the numbers, shown in red.
Dial meter
A gas dial meter has 4 or more dials. Each one turns to point to a number between 0 and 9. Each dial on your meter will turn in the opposite direction to the ones next to it. Some dial meters start with a clockwise dial and some start with an anticlockwise dial - check the direction of your dials before you read them. To read the meter: 1. Read the first 4 dials from left to right - ignore the large dials or red dials. 2. If the pointer is between two numbers, write down the lower number - if...
It might be a smart meter. Check how to: 1. read a smart gas meter 2. read a smart electricity meter
The easiest way to give your meter reading is by logging into MyAccount. Give my meter read. Don't have a log in? Register now
You can submit your reading up until 14 th October and we'll use it to accurately calculate your next bill. It may take three working days for your readings to show on your account. To help resolve any issues as quickly as we can, we’d like to be able to call or text you.
How to submit your meter readings. There are several ways you can submit your meter readings to us: Submit meter readings online; Phone 0345 071 9894 (automated phone line) Email b2b.meter.readings@sse.com; Post your readings to: SSE Energy Solutions No. 1 Forbury Place 43 Forbury Road Reading RG1 3JH; How we use your meter readings