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  1. You can change your cookie preferences for marketing cookies or withdraw your consent at any time by opening the ‘Cookie settings’ at the bottom of all pages on our website or via the settings menu in the App.

  2. To make use of an airport wheelchair, please request wheelchair assistance in My Trip. You can also contact us directly, at least 48 hours before departure. For all other assistance requests you can use the KLM Cares form or contact KLM Cares by phone or e-mail.

  3. On this page, you can find the various cookies that are used on the KLM website and app, both from KLM and from third parties. This includes descriptions of the usage and duration of the cookies. This list was last updated in August 2024.

  4. What do you need help with? KLM uses cookies. Read KLM's cookie policy Check the full list of cookies and third parties used on our website. Need help? Find the answer to your question in 3 simple steps, contact the KLM Customer Contact Centre or find a ticket office near you.

  5. Assistance and health. Everyone’s journey should be a smooth one. Whether you need a wheelchair, travel with a trained service dog, or want to know what to do for a child travelling alone, we’ll help you out.

  6. By clicking on "Reject", we will only place functional and analytical cookies. You can change your cookie preferences or withdraw your consent at any time. Change cookie settings. Read KLM's cookie policy Check the full list of cookies and third parties used on our website.

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  8. How to request a refund. You can request a cash refund for the unused part of your trip via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also give us a call, but please note that a fee may be charged.

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