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  2. Aug 8, 2023 · Key takeaways. A soft reset on a Surface device clears memory and refreshes the OS without deleting personal files, suitable for resolving minor issues. Performing a hard reset restores a Surface device to factory settings, erasing all data, ideal for preparing the device for sale or a fresh start.

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    • 2 min
  3. Go to step 1. If you have forgotten Password, PIN, if you want to erase or refresh your tablet, you can do reset your tablet from the Troubleshoot menu. Warning! A reset returns Surface to its factory settings! Video Overview. Step 1 How to Reset / Restore Windows Tablet. Connect the charger. Select "Ease of Access". Open "On-Screen Keyboard".

  4. Surface. If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally.

    • 1 min
  5. Oct 16, 2015 · Pavel Vantuch. 189 subscribers. Subscribed. 108. 109K views 8 years ago. How to very easily factory reset your tablet in a few steps.You can apply on any windows 10 tablet and do master...

    • 1 min
    • 109.4K
    • Pavel Vantuch
  6. Oct 11, 2023 · 1. Ensure your tablet is powered on: Make sure your Windows tablet is powered on and running. 2. Press and hold the Ctrl + Alt + Del keys together: On your connected keyboard, simultaneously press and hold the Ctrl, Alt, and Del keys. You can do this by using the physical keyboard attached to your Windows tablet or by connecting an external ...

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