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      • You'll need a working smart meter to take part The scheme is only available to Ovo customers with a non-prepay smart meter for electricity that provides half-hourly readings. If your smart meter isn't configured to provide half-hourly meter readings, you'll need to contact Ovo's support team to enable this.
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  2. Save money today and unlock a world of greener living. Nearly 3 out of 4 customers with a smart meter say it’s helped them be more aware of energy use. Plus, access all our best offers, exclusive smart tariffs and our Charge Anytime add on, at just 3p a mile.

  3. Sep 29, 2021 · How does a smart meter connect to the IHD? The “smart” bit of the meter is the communication hub. It securely shares your energy info with us at OVO and with your IHD. That means you can say goodbye to monthly meter readings – your smart meter sends them for you.

    • Celia Topping
    • Make Sure Someone’S Home
    • Allow Enough Time For The Appointment
    • Make It Easy For The Engineer to Get to Your Meters
    • Be Prepared For The Engineer to Temporarily Switch Off Your Power
    • Switch Off All Electrical Equipment
    • Pets
    • Health and Safety

    Someone over the age of 18 needs to be in the property to let our engineer in, and stay there for the whole time the installer is in your home. If there’s nobody over 18 in your home when the engineer arrives, you may have to pay a £30 fee. If you’re on the Priority Service Register (PSR)and have agreed a password for the engineer to use when they ...

    About 45 to 60 minutes for each smart meter, so that’s 90 minutes if you’re having both gas and electricity meters replaced. Your gas and electricity will both be disconnected for about 30 minutes each.

    Smart meters can be a different size to older meters, so it’s important to clear a space around your old meters for easy access.

    It’s good to be aware that your gas and electricity will need to be switched off for about 30 minutes each.

    It’s best to switch off and unplug electrical equipment like TVs, alarms, and gaming devices while the installation is taking place.

    Please keep any dogs or other animals in a separate room, away from the engineer during the installation.

    Our engineers need to keep their shoes on for health and safety reasons, but they’ll use covers when they’re inside your house to stop your floors getting dirty. Please let us know in advance if this is a problem for you.

  4. Feb 21, 2022 · The upgrade is free if you go down this route and have both meters replaced. I’d like to reassure you that having a smart meter or not won’t have any effect on your renewal options and that even with a smart meter, OVO can only charge you based on the agreed tariff and rates.

  5. Getting a free smart meter can help you get accurate bills and save energy - find out how, why and if to get them with MoneySavingExpert.

  6. Meters and In-Home Displays (IHD)Smart meters. How to get a smart meter. It's easy to book a smart meter appointment through your online account. Once you’ve picked a slot we’ll check your postcode and send a confirmation email with all the info you need.

  7. Some Ovo customers with a smart meter can now earn £10 a month in bill credit by lowering their energy usage during peak times. If you can get it, it's a no brainer – but you should still consider and keep an eye out for cheaper fixed deals, as they could save you more money in the long term.

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