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What does a hotel front desk agent do?
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What does a hotel front desk do?
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Jun 10, 2017 · Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working life at hotel front desks I also experienced this –not sitting down behind the front desk.
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Apr 23, 2015 · Lately, I have been hearing from front desk associates that hotels would fare better (higher morale, higher retention, fewer back and leg injuries) if the front desk associate was...
Oct 24, 2023 · Beyond helping with guest requests, front desk agents answer phone calls and respond to emails from guests and other hotel departments, and they process check-ins and check-outs, which includes charging credit cards and reconciling guests’ bills.
Sep 1, 2016 · Sitting behind a desk and entertaining one guest after another can be exhausting. However, a front desk agent cannot show signs of fatigue. Share tips on how they can keep their energy levels up throughout the day, and encourage a healthy environment by keeping healthy snacks on hand for when your team needs a pick‑me‑up.
- Heather Carnes
- Empathetic and Caring. When guests approach the front desk to check in, they may be tired from their travels. They may be hungry. Guests might be stressed and annoyed over traffic or airport delays.
- Willing to Go Above and Beyond. As with all of our staff, guest service agents should be willing to go above and beyond his or her job description to make your guests happy.
- Ability to Anticipate Guests’ Needs. When guests arrive at the hotel, our agents should be able to “read” guests and anticipate their needs. For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services (i.e.
- Engaging and Inquisitive. The ability to engage with guests and have meaningful conversations is very important to the success of any hotel professional.
Working as a front desk agent at a hotel can be a rewarding and interesting job! The front desk of the hotel is the very core of the hospitality culture, which will shape your hotel operation. As a front desk agent you essentially become the face of the hotel.
May 21, 2024 · Front desk responsibilities go far beyond simply checking guests in, and include everything from managing reservations to liaising with different teams throughout the hotel to coordinate exceptional service for guests.
