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    • Don’t need to give us a call

      • Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS).
      forum.ovoenergy.com/my-account-140/how-to-renew-your-plan-on-your-online-account-or-ovo-app-8150
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  2. Oct 4, 2021 · You will need to check your plan on your account - no one here can access it. If you think it’s wrong and you should be on Economy 7 or similar, you will need to contact customer support.

  3. Apr 23, 2020 · Unless you really need to chat through your options, you dont need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS).

  4. View our customer service scores collected by the Citizens Advice from April - June 2024. Got a question? You’ll most likely find the answer here. Select one of the help categories below, or use the search bar to find specific answers.

  5. The best way to get in touch with us is via chat. Just click the green icon on the bottom right of your screen. Or call us on 0330 175 9669.

  6. Step 1: Go to My OVO. Log into 'My OVO' Step 2: Get started. When it’s time to renew, a box will pop up as soon as you log in. It’s there to guide you through the renewal process. It’ll briefly tell you about your options for the year ahead. Click ‘See my rates’ to see your ready-made quote.

  7. Oct 16, 2024 · In September, the energy regulator Ofgem found failings in how it handled customer complaints; as a result it has agreed to pay out £2.37 million in compensation. If you're one of the 1,395 customers affected, Ovo will contact you directly. You don't need to do anything. Use our free tool to compare energy prices and see if you could save money.

  8. We’ll use your postcode to find gas and/or electricity plan prices in your area. This includes multi-rate electricity meters like Economy 7. There are some available plans that you can’t buy online. You’ll also find energy prices for plans that aren’t available at the moment.

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