Network Rail
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National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600. Open Monday to Friday from 09:00 to 17:00, including bank holidays. By email. If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email:
- Help and Assistance
Find out how to contact us, claim compensation, make a...
- Complaints
Visit our Find a Train Company page to find contact details....
- Help and Assistance
Telephone: 0344 493 0787 option 1 followed by option 2. (calls charged at local rate) Daily: 08:00-20:00. Help with special meals and name corrections. Telephone: You can find information about special meals.
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
Find out how to contact us, claim compensation, make a complaint, or learn more about accessible train travel.
- How and When to Contact Us
- Get in Touch
- Who to Contact About Other Matters
- Information and Support For Our Neighbours
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Contact us if your query is about: 1. a safety threat to you or others 2. work on the railway infrastructure, including track maintenance, work to electrify lines and for most major projects on the railway 3. how we maintain our land alongside the track 4. one of our stations 5. issues on our land such as trees, vegetation, graffiti or fencing(if y...
We have a number of ways in which you can get in touch with us, details of which you can find below. If you contact us about something that falls outside our responsibility, we will assume that you are happy for us to refer your query and contact details to the most appropriate company for them to get in touch with you.
Careers
If you’re having problems signing in or to report a technical problem with our recruitment portal please visit our careers support page.
Report a crime
To report a crime please contact the British Transport Police: Call: 0800 40 50 40 or text: 61016. In an emergency dial 999.
Switchboard
033 085 78000 The switchboard line is open Monday – Friday 9:00 to 17:00.
We care about the 20 million + people living alongside the railway. We know at times our work can cause some disruption and noise and we do our best to limit this where we can. Visit our living by the railwaysection to find out more about how our work may affect you.
Network Rail is the company that manages the railway infrastructure in the UK. Find out how to contact them for safety threats, work on the track, stations, land issues and more.
Train companies. You can find your train company’s Passenger Assist information, telephone number and textphone/Typetalk numbers (where available) below. Avanti West Coast Passenger Assist information. Telephone 08000 158 123. Textphone 08000 158 124. c2c Passenger Assist information. Telephone 0345 744 4422.
People also ask
How do I contact National Rail Enquiries?
How do I contact National Rail if I bought a Railcard?
How do I complain about the National Rail website?
How do I contact the Rail Delivery Group?
Visit our Find a Train Company page to find contact details. They will be able to help with problems such as compensation for delays, reservations, or your train service. If you want to complain about or comment on a station or ticket office, please contact the station operator directly.
