Thames Water
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Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions.
With My Account you can view your balance, get instant statements, update your details and more whenever you choose.
Billing. Switch to paperless billing. It's the quickest and most secure way to manage your bills with My Account. Take charge of your bills—view or download bills and statements whenever it suits you. Make the switch today. Log in or register. Save our streams. Save water, save money.
Have you got a query? Here you can manage your account online, give us a call, see our FAQs and our useful links.
We have many payment options to suit your needs; such as direct debits, paying online, paying over the phone, by cheque or through instalments.
To find out if we supply water to your home, use our postcode search below. We only supply the fresh stuff. Check out our map to see our full supply area or enter your postcode and check if we supply to you.
Understanding your bill. The way that we bill you depends on whether you’re a metered or a non-metered customer. You can find out if your account is metered or non-metered by checking the top of your bill. You can also find out by logging into your My Account.
We are the largest water-only supplier in the UK and we are committed to delivering a high quality water service to all our customers. We provide on average 950 million litres of water each day to a population of more than 3.89 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs ...
See our business plan, our water resources position, our financial results, how we're helping the environment read our latest reports or join our team.
Our Frequently Asked Questions have been designed to provide you with quick and easy answers to the most common questions we get. Whether you're curious about our services, need help with your account, or just want to know more about what we do, you'll find all the information you need right here. We've organised everything into sections to ...
