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Jun 27, 2017 · If you’re having problems with your Wi-Fi connection and you think it’s not something in your home, make sure you have the latest driver installed for your wireless network adapter. To check for the latest drivers, kindly refer to the following link: Update drivers in Windows 10 .
- Troubleshooting network problems in Windows
- Things to try first
- Narrow down the source of the problem
- Network troubleshooting on your device
- Additional troubleshooting steps
If you can’t get email, browse the web, or stream music, chances are you’re not connected to your network and can’t get onto the internet. To fix the problem, here are some things you can try.
Try these things first to help you fix or narrow down the connection problem.
•Run Get Help to troubleshoot and fix common connection problems. Right click the network icon in the right side of the taskbar and select Diagnose network problems or open Get Help for Network & Internet
•Make sure Wi‑Fi is turned on. Select the No internet icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.
•Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.
•Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, check out Wi-Fi problems and your home layout.
•Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)
Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Try the following steps to help narrow down the source of the problem.
1.If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website. If you can't connect to another website, go to the next step.
2.On another laptop or phone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If you can't connect to the network on any device, continue to the next step.
3.Check to see if there is a problem with the connection to your Wi-Fi router. Do this by using a ping test.
4.Select Search on the taskbar, and type command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
5.At the command prompt, type ipconfig, and then select Enter. Look for the name of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network. Write down that address if you need to. 6.At the prompt, type ping and then select Enter. For example, type ping 192.168.1.1 and select Enter. The results should be something like this:
Run network commands
Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:
1.Select Search on the taskbar, and type command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
2.At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
•Type netsh winsock reset and select Enter.
•Type netsh int ip reset and select Enter.
Check your Wi-Fi settings
Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences.
Check the Wireless Mode setting for your network adapter and make sure it matches the capabilities of the network you’re trying to connect to. If it doesn’t match, you won’t be able to connect, and the network might not appear in the list of available networks. The Wireless Mode will often be set to Auto or something similar by default, which enables connection for every kind of network that’s supported.
To find the wireless mode setting
1.In Device Manager, select Network adapters, and then double-click the network adapter name.
2.Select the Advanced tab and look for a Wireless Mode setting. Make sure it’s set to the mode your network is using.
- Open the Control Panel. Press and hold the Windows key and press R. This should open a small box in the lower left-hand corner of your screen. Type “Control” into the box, and hit Enter to open the Control Panel.
- Access Network and Sharing Center. Once the new Control Panel window opens, click the blue “Network and Internet” menu option. A new page will load. From this page, click “Network and Sharing Center” to continue.
- Open the Adapter Settings page. There should be a few different options inside the left-hand pane of the Control Panel window. Click “Change adapter settings,” and a new window should open.
- Find the correct adapter. There may be a few different options depending on a few different things. The option that you're looking for should be shown as “Wi-Fi.” In Windows 7 and earlier, the “Wi-Fi” adapter may appear in this list as “Wireless Network Connection.” The process for disabling and enabling is the same, regardless of which device is being used, as long as the operating system is Windows 7 and up.
Jun 10, 2024 · What happens when I reset my WiFi adapter? Resetting your WiFi adapter will remove and reinstall network adapters, and reset network settings to their defaults. Will I lose my saved WiFi passwords? Yes, resetting your WiFi adapter will erase all saved WiFi passwords. You’ll need to re-enter them.
Resetting the Wi-Fi adapter can help resolve connectivity issues on Windows 10. There are three methods to reset the Wi-Fi adapter: disabling and enabling the adapter, resetting all network adapters, and using Command Prompt. Method 1: Disable and Enable Wi-Fi Adapter through Windows Settings.
Sep 10, 2019 · Level 2. 09-03-2019 06:53 PM. Product: HP ENVY 15x360 PC. Operating System: Microsoft Windows 10 (64-bit) On power up, the laptop often doesn't detect that it has a WiFi Adapter, but so far has after multiple re-boots. It acts just like a previous laptop would behave with the external switch turned off - but there is no switch.
Aug 11, 2021 · How to Reset Your Wi-Fi Adapters. If you're experiencing any issues with your connection to your wireless network, follow the steps below to reset all Wi-Fi adapters on your computer and hopefully resolve those problems. Select the Start menu, type "settings," and select the Settings app.
