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  1. Nov 2, 2015 · While at the sign in screen click the ease of access icon (just left of the power icon) and select on screen keyboard Then tap the shift key, it should remain selected. If you select restart while the shift button is pressed the tablet will restart in the recovery (blue) screen.

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    • 2 min
  2. Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.

  3. Dec 27, 2018 · If necessary you can create Windows 10 Installation Media on another PC: http://windows.microsoft.com/en-us/windows-10/m... Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor... Choose the boot device as a UEFI device if offered.

  4. Steps on How to Reset Microsoft Windows Tablet (Soft) Performing a reset on your Microsoft Windows Tablet is a straightforward process. Follow these steps to perform a soft reset: Open the Start Menu: Click on the Start button in the lower-left corner of the screen. Select Power: Click on the Power option. Restart: Select “Restart” from the ...

  5. On your PC: Open your browser and visit https://accounts.microsoft.com/devices/android-ios. Sign in with your Microsoft account. You’ll be presented with a list of all your connected devices. For each, select Show details > More actions and then Unlink this phone.

  6. If your computer is showing a black or blank screen in Windows, these troubleshooting tips could help get your system back up and running.