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  1. There are two ways to reset your password for your BlackBerry device before resorting to a full reset. The first is to reset the password from your device by tapping or clicking the "Forgot Password" button when prompted to sign into your BlackBerry ID.

  2. For security reasons, the only way that you can reset your BlackBerry device password without knowing your current device password is to delete all of your device data. You can typically do this by entering an incorrect device password ten times.

  3. The BLACKBERRY USB drivers installation files will be compatible with Blackberry OS system and older OS. All BLACKBERRY Passport introduced 2014 and powered by Qualcomm MSM8974AA will work with those drivers. Please, follow our instructions to use BLACKBERRY Passport USB connection.

  4. Reset Your Password. If you have forgotten your password, please enter your email address below. Continue.

    • Sign in to your local account on the PC.
    • Open the Control Panel (icons view), and click/tap on the User Accounts icon.
    • Connect a USB flash drive that you want to use as your password reset disk. The USB flash drive will not be formatted during the creation of the password reset disk, so you can use one that already has data on it without worry.
    • Click/tap on the Create a password reset disk link on the left side. You can also enter rundll32.exe keymgr.dll,PRShowSaveWizardExW into Run (Win+R) and click/tap on OK to open the Forgotten Password Wizard.
  5. May 17, 2021 · Microsoft Agent. |. Moderator. Replied on May 17, 2021. Report abuse. Hi GlendaCounts, Thank you for reaching Microsoft Community. I suggest that you perform a Reset on the device using a USB Recovery Image. This option will reimage the entire device and reload Windows including the drivers and firmware.

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  7. The information in the following topic is relevant only if you log in to Self Service using a username and password. On the login screen, click Forgot Password?

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