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Jan 27, 2024 · If you're unable to unlock your iPhone, even after troubleshooting, here's how to erase your device and restore it to factory settings. Topics covered:0:00 -...
- 8 min
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- Apple Support
Forgotten the passcode on your iPod touch? Use your iPhone to reset your iPhone passcode. Use your old passcode to temporarily access your iPhone or iPad in iOS 17, iPadOS 17 or later. If you’ve entered the wrong passcode on your iPhone Lock Screen too many times, an alert will let you know your iPhone has been disabled.
May 2, 2024 · Step 1: Make sure that you have a computer (Mac or PC) This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later, and that the Apple Devices app or iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.
Mar 12, 2024 · What if my iPhone is stuck in recovery mode after the reset? If your iPhone is stuck in recovery mode, try force restarting it. If that doesn’t work, repeat the iTunes reset process or contact Apple Support for further assistance. Summary. Backup your iPhone. Update iTunes or Finder. Connect your iPhone to your computer. Enter recovery mode.
- Overview
- Get your device ready
- Restore your device to factory settings
- If you can't access a computer
- Get help
A factory restore erases the information and settings on your iPhone, iPad or iPod and installs the latest version of iOS, iPadOS or iPod software.
1.Make sure your Mac or PC is up to date. If you're using iTunes, make sure you have the latest version.
2.If you want to save the information on your iPhone, iPad or iPod, make a backup.
1.Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn’t have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead. Find out which macOS your Mac is using.
2.Connect your device to your computer.
3.If a message asks for your device's passcode or to Trust This Computer, follow the onscreen steps. Get help if you've forgotten your passcode.
4.Select your device when it appears on your computer. Find out what to do if your iPhone, iPad or iPod touch is unresponsive or won't turn on. Or get help if your device doesn’t appear on your computer.
5.Click Restore [device]*. If you’re signed in to Find My, you need to sign out before you can click Restore.
6.Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS or iPod software.
If you can’t access a computer and your device still works, you can erase and restore your device without a computer.
•Find out what to do if you see an error message.
•Find out how to restore your device from a backup.
Sep 19, 2016 · To do this, you'll need a Mac or PC with iTunes installed and the included cable to connect your iPhone or iPad to the PC. First, connect the iPhone or iPad to your computer and open iTunes. Press and hold the Power/Wake and Home buttons at the same time to forcibly restart your iPhone or iPad.
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May 28, 2023 · If you've previously synced your device with iTunes, you can use a recent backup to restore your iPhone or iPad and reset its passcode. Here's how to erase your device using iTunes: Connect your device to the computer you previously synced with using a Lightning cable. Open iTunes.
