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  2. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.

    • Method
    • Tips
    If either device is powered off, you'll want to turn it on now.
    Avoid disconnecting the USB cable during installation or file transfer. Doing so may corrupt your files. Thanks Helpful 0 Not Helpful 0
    If your computer cannot read your phone, try checking the Blackberry website for the specific drivers that suit the model of your phone. You can do this at http://us.blackberry.com/software.html?lid=us:bb:software:software&lpos=us:bb:software. Thanks Helpful 0 Not Helpful 0
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  3. Jun 24, 2015 · Here's how to do a soft reset: Hold down the power switch for about 3 seconds, until you see a black screen with button choices. Press the "Restart" button at the bottom-right of the display. There's more than one way to do a hard reset, here are the options: Option 1: Power off the device, then power up again

    • Performing a Hard Reset: Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
    • Performing a Soft Reset: Press and hold the Alt key. This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
    • Performing a Factory Reset: Open the Options on your home screen. Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
    • Performing a Hard Reset Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
  4. Jan 26, 2012 · Connect your BlackBerry smartphone to your computer. To include files that are saved to the built-in media storage in a back up file, on the Backup and Restore tab, click Configure Backup Options and select the Back up on-board device memory check box.

  5. BlackBerrys desktop software allows you to perform this reset through your computer instead of through the device. 1. Connect your BlackBerry to the computer using the BlackBerry sync...

  6. Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phone’s battery to wiping its settings.

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