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  1. If your phone doesn't respond or stays blank, you can use the your phone's buttons to trigger a factory data reset. If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.

  2. Apr 10, 2024 · If your iPhone won't turn on or is frozen. If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

  3. If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone won’t turn on or is frozen. Or if your iPhone isn’t working as expected after you restart it, see the iPhone Support website. If iPhone isn’t responding, try forcing it to restart.

  4. Apr 19, 2024 · Restart your Android. If your phone's screen is black, a solid color, or frozen on an app, try restarting it. Press and hold the power button, and then select the option to Restart. Or, just select Power off, wait about 30 seconds, and then try turning it back on again.

  5. Apr 21, 2023 · QUICK ANSWER. Lack of storage space, older or entry-level processors, poor RAM management, or a problematic app might be causing your phone to freeze. If your Android phone is frozen or...

  6. If your device is frozen and unresponsive, press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

  7. Dec 20, 2022 · Follow these steps to perform a factory reset on your Android phone. Head to the Settings app on your Android device and open System. Tap on Reset Options and tap on Erase all data...

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