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  2. www.blackberry.com › desktop › blackberry-linkBlackBerry Link

    BlackBerry® ID sign in with BlackBerry Link allows you to automatically associate your computer with your BlackBerry 10 device (s) that are signed in with the same BlackBerry ID. Your desktop library is presented in the same way as your device content, so you can always find what you want. Just drag and drop collections or individual items to ...

  3. 1. On your computer, open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload.

    • Method
    • Tips
    If either device is powered off, you'll want to turn it on now.
    Avoid disconnecting the USB cable during installation or file transfer. Doing so may corrupt your files. Thanks Helpful 0 Not Helpful 0
    If your computer cannot read your phone, try checking the Blackberry website for the specific drivers that suit the model of your phone. You can do this at http://us.blackberry.com/software.html?lid=us:bb:software:software&lpos=us:bb:software. Thanks Helpful 0 Not Helpful 0
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    • Performing a Hard Reset: Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
    • Performing a Soft Reset: Press and hold the Alt key. This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
    • Performing a Factory Reset: Open the Options on your home screen. Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
    • Performing a Hard Reset Open the battery cover on the back of the BlackBerry. Remove the battery from the phone. You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
  4. Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.

  5. Sync music, pictures, videos, and documents between your BlackBerry device and your computer over a USB connection or a Wi-Fi connection. Back up and restore your device data.

  6. Dec 27, 2015 · Method 2: Remove and reinstall all USB controllers. Open Device Manager by pressing Windows key + X and select device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. In the list of hardware categories, find and expand Universal Serial Bus controllers.

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