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- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
We offer a same-day Walk-in repair services for your BLACKBERRY. You can book an appointment or just just turn up. We also offer 24 hours Mail-in repair services. We'll get your BlackBerry repaired and back to you as fast as possible from your location anywhere in the UK.
You can send your device to our BlackBerry Repair Centre. The technicians at all these locations undertake BlackBerry training. We provide the same high-quality service using real AAA grade replacement parts for your BlackBerry every time.
I have confirmed this works on the Z10, Classic, and Passport and have every reason to believe it will work across all devices. The fix also does more than simply get you out of setup (permanently)--it also restores the ability to sideload so you can use native BB10 apps!!!!
You can visit us knowing that we are the Best Non-Warranty Repair Centre in West London and have a track record of serving over 140,000 customers to date. To find out more about the services we offer or to find a solution for the problem you are experiencing with your Blackberry, either give us a call, use the Live Chat button below to speak ...
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Find free step-by-step repair instructions, manuals, schematics, community support, and other DIY resources. You can do it! We show you how.
