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Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat
- Help & Support
Find help for all British Gas products and services...
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- Help & Support
- Give A Meter Reading
- My British Gas Smart Meter Isn't Working
- Get A New Top Up Key/Card
- Talk About My Bill
- I’m Moving Into A New House
- I Want to Switch Provider Or Tariff
- I Want to Report A Power Cut
- I Want to Apply For The Warm Home Discount
- My Query Wasn’T Listed
British Gas has a number of different ways that you can submit a meter reading. Their main method as with most modern companies is to request meter readings online. You can do this through your online portal or by setting up a new account if you are moving into a new house. If you would like to speak to a human, you can still call British Gas custo...
Whether your smart meter isn’t sending meter readings, it won’t stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. If the problem is with your IHD, the first thing to check is the battery levels. If it’s not plugged in, your IHD has roughly 4 hours worth of battery life, so it’s ...
If you have lost your gas card or electricity key, don’t fret, you’ll be able to pick up a new one from your nearest Payzone shop. Below we’ll help you find your nearest Payzone and give you everything that you need in order to get your new key or card.
If you’d like to call British Gas regarding a recent bill or making changes to your account, you’re in the right place. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. Here’s a list of the tasks that you can complete without having to talk to anyone on your online accou...
If you’re moving into a new house, we’re sure you’ve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesn’t need to take a tonne of your time, we’re happy to take the burden off you and set everything up for you. When you move into a new home, you need to make sure that you’...
If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales...
Each region of the UK has its own gas and electricity distribution network operators (DNOs). To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query.
The Warm Home Discount runs between September and March to give you up to £140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. It’s paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. Each sup...
For all other queries, you can call British Gas on 0333 202 9802 The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you ...
Dec 1, 2023 · You can contact British Gas by phone or online. To contact customer service for assistance or to make a complaint, dial 0333 202 9532. If your service isn’t working or you have leaky water pipes, call 0333 200 8899. To pay or view your bills, dial 0333 200 8899.
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Aug 2, 2022 · In an emergency, such as if you can smell gas in your home, call British Gas from this number: 0800 111 999. There is a separate number for electricity-related emergencies: 105 Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week.
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Nov 15, 2021 · British Gas's customer service team is on 0333 202 9802 . You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn't resolve the issue, you can escalate...
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Dec 21, 2023 · Helpline: 0800 111 999. National Gas Emergency Helpline: ONLY CALL to report a gas or carbon monoxide emergency, or if a pipeline is struck. Email: customerservice@britishgas.co.uk. Twitter. Facebook. Address: PO Box 227. Rotherham. S98 1PD. Find British Gas on Google Maps. Last updated: December 21, 2023. Favourite. Print. Save PDF.
